Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- 2-Way Messaging
- Short & Long Local Numbers
- SMS & MMS Keywords
- Messaging & Marketing Campaigns
- Promo/Coupon Codes
- Polls & Surveys
- Text-to-Screen Campaigns
- Mobile Drip Campaigns
- SMS/MMS Forwarding
- Mobile Apps
- Analytics & Reports
- Data Capture Tools
- Lead Generation Forms
- Data Validation
- API Apps
Pricing Info
Pricing Info
ProTexting offers various plans for users to choose from, including enterprise pricing plans that provide custom managed services and solutions for organizations and businesses to address their specific mobile marketing needs. Here are the details:
Self-Managed Plans (For US Clients)
Startup – $49/month
- 1,000 credits
- 1 Mobile keyword
- Quick access to a short code/phone number
- Free inbound SMS & MMS messages
Economy – $79/month
- 1,700 credits
- 2 Mobile keywords
- Quick access to a short code/phone number
- Free inbound SMS & MMS messages
Standard – $149/month
- 3,300 credits
- 4 Mobile keywords
- Quick access to a short code/phone number
- Free inbound SMS & MMS messages
Business – $299/month
- 6,700 credits
- 6 Mobile keywords
- Quick access to a short code/phone number
- Free inbound SMS & MMS messages
Corporate – $499/month
- 11,000 credits
- 8 Mobile keywords
- Quick access to a short code/phone number
- Free inbound SMS & MMS messages
Corporate Plus – $899/month
- 20,000 credits
- 10 Mobile keywords
- Quick access to a long local code/phone number
- Free inbound SMS & MMS messages
Corporate Extra – $1,199/month
- 27,000 credits
- 15 Mobile keywords
- Quick access to a long local code/phone number
- Free inbound SMS & MMS messages
Custom Plan – by quote
Self-Managed Plans Features
- Access to all ProTexting Platform’s messaging features and web and mobile apps
- No setup charges and contracts
- Free unlimited sign ups
- Free unlimited inbound SMS & MMS messages and responses
- Unlimited groups for contact management
- Mobile keywords change
- Support via phone and email
- Data security & backup
- Education center
Campaign-Driven Solutions – by quote
- Interactive mobile campaigns designing
- Continuous audience engagement in campaigns
- Enhance response and participation
- Data collection
- Customer loyalty management
- Mobile polls/surveys
- Mobile sweepstakes
- Mobile coupons/promotions
- Text-to-Win campaigns
- Text-to-Screen campaigns
Enterprise-Grade Mobile Marketing Solutions – by quote
- Customized SMS and MMS marketing campaigns
- Consulting & strategy
- Built-in MMA and CTIA compliance processes
- Dedicated or vanity short and long codes provisioning and implementation
- Smart drip campaigns
- Mobile polls & surveys
- Test-to-Screen campaigns via SMS and MMS
- Mobile sweepstakes
- White -label messaging solutions
- APIs for account & communication management
Integrations
Integrations
ProTexting integrates with:
- Websites
- Blogs
- POS systems
- CRM platforms
- ConstantContact
- MailChimp
- VerticalResponse
- Amazon
- Shopify
- Gmail
- Dropbox
- Asana
- Slack
- Zapier
- Ptxt.me
- Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Camp Gladiator, Cavender's, Joint Venture Silicon Valley
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ProTexting is a communication solution that enables organizations and businesses to run interactive and intelligent SMS and MMS messaging and marketing campaigns to enhance prospect and customer connection, engagement, and retention.
Company Email
support@protexting.com
Contact No.
Company's Address
ProTexting, LLC.
7700 Windrose Ave., Plano, Texas 75024
USA
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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Both ProTexting and Vocalcom Cloud Contact Center were reviewed by a group of reliable SaaS experts who prepared a full study of all core elements of every solution. Their final rating was prepared with unique SmartScore system which calculates an individual partial score to every component including: main features, client support, mobile device support, security, user satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only aspect essential to a business so we make sure we pay attention to all facets of a software prior to giving it a final rating.
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