What is better Plivo or CloudTalk? Various firms demand different types of Communications Software. To find out which solution fits your needs, think of evaluating various solutions feature by feature including their conditions and prices. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Plivo (8.7) vs. CloudTalk (8.5) for all round quality and usefulness; Plivo (96%) vs. CloudTalk (100%) for user satisfaction rating. Analyze their high and weaker points and find out which software is a better option for your company. One simple but effective tactic is to list the advantages and disadvantages of both services side by side and see which app is better.
Those of you who don't have much time or need a Communications Software advice from our team may want to investigate these top choices for this year: monday.com, Slack, RingCentral.
Plivo offers several enterprise pricing options for all sizes of businesses. It offers a pay-as-you-use pricing based on inbound and outbound calls made per minute and SMS sent per minute. Here are the details:
Plivo Voice
Regular Phones
Outbound Calls – Make Calls Starting At $0.0120/minute
Inbound Calls – Receive Calls Starting At $0.0085/minute
Buy Numbers Starting At $ 0.8000/month
Toll-Free Phones
Outbound Calls – Make Calls Starting At $0.0030/minute
Inbound Calls – Receive Calls Starting At $0.0210/minute
Buy Numbers Starting At $1.0000/month
Plivo SMS
Regular
Outbound SMS – Send SMS Starting At $ 0.0035/minute
Inbound SMS – Receive SMS At Free/SMS
Buy Numbers Starting At $ 0.8000/month
Short Codes
Outbound SMS – Send SMS Starting At $0.0040/minute
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Communications Software will manate to cover all the requirements of a specific team. While core features of Plivo and CloudTalk should matter you should also thoroughly explore the integrations provided by each software. Very often your team will already be working with various kinds of B2B software in your company and it’s always better to go with services that integrate well with one another. That way you can guarantee a smooth exchange of information between your teams and services, which can considerably reduce time devoted to migrating between one product and the other.
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