What is better ManageEngine ServiceDesk Plus or Icertis? Getting the best Contract Lifecycle Management (CLM) Software for your business is vital to growing your company’s productivity. In our platform, it's easy to compare a wide range of solutions to see which one is the ideal software for your requirements. Here you can match ManageEngine ServiceDesk Plus vs. Icertis and check their overall scores (8.7 vs. 8.1, respectively) and user satisfaction rating (100% vs. 100%, respectively).
You can even study the specifics of costs, terms, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software that lets you to change the features and pricing to complement your sales growth or lack of it.
People who are pressed for time or need a Service Desk Software advice from our team might want to take a look at these top choices for the current year: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Icertis integrates with the following business systems and applications:
Adobe Sign
Box
Cloud Moyo
Cognizant
Docu Sign
Duff & Phelps
Infosys
KPIT
Microsoft
PROS
Thomson Reuters
Tradeshift
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ABB, Chemonics, Daimler AG, Airtel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Icertis is the leading provider of contract lifecycle management in the cloud and an innovative, easy-to-use platform that continually adapts to complex business needs.
No Contract Lifecycle Management (CLM) Software will be able to solve all the requirements of a specific team. While main features of ManageEngine ServiceDesk Plus and Icertis are obviously a priority you should also carefully examine the integrations provided by each app. Quote frequently your team will already be using other types of B2B software in your company and it’s definitely more beneficial to select services that integrate well with each other. That way you can ensure an effortless exchange of information between your teams and apps, which can really reduce time devoted to migrating between one software and the other.
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