What is better ManageEngine ServiceDesk Plus or Icertis? When you compare ManageEngine ServiceDesk Plus and Icertis, it is simple to see which Contract Lifecycle Management (CLM) Software product is the better alternative. This ensures that your enterprise can get the most productive and efficient application. You can study the details, for example available tools, costs, plans offered by each vendor, offer terms, and more
We also let you evaluate their general scores to know which one looks to be more suitable. ManageEngine ServiceDesk Plus has 8.7 points for overall quality and 100% rating for user satisfaction; while Icertis has 8.1 points for overall quality and 100% for user satisfaction. Likewise, you can also check which vendor is more reliable by sending an email inquiry to both vendors and see which vendor replies faster.
At this time, the top products in our Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Icertis integrates with the following business systems and applications:
Adobe Sign
Box
Cloud Moyo
Cognizant
Docu Sign
Duff & Phelps
Infosys
KPIT
Microsoft
PROS
Thomson Reuters
Tradeshift
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ABB, Chemonics, Daimler AG, Airtel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Icertis is the leading provider of contract lifecycle management in the cloud and an innovative, easy-to-use platform that continually adapts to complex business needs.
In case you are still having doubts about which app will perform best for your company it may be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each app is and how extensive is its online presence.For instance, if you look at ManageEngine ServiceDesk Plus LinkedIn page you’ll see that they are followed by 3941 users. In case of Icertis the number of followers on their LinkedIn page is 19513.
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