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Compare ManageEngine ServiceDesk vs Icertis

What is better ManageEngine ServiceDesk or Icertis? If you’re experiencing a tough time deciding on the best Contract Lifecycle Management Software product for your company, we suggest that you compare the available software and find out which service offers more benefits. In particular, here you can assess ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) vs. Icertis (overall score: 8.1; user rating: 100%) for their overall performance.

It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly boost the possibility of obtaining the best product for your company. Look closely at other aspects of the software such as intuitiveness, flexibility, scalability, and pricing terms.

People who are pressed for time or could use a Service Desk Software suggestion from our experts might want to take a look at these top choices for this year: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Contract Initiation
  • Specialized Solutions
  • Intelligent Contract Authoring
  • Negotiations and Collaborations
  • Contract Approval and Execution
  • Contract Visibility and Search
  • Usability and Productivity
  • Risk and Compliance
  • Single Source of Truth
  • RFx Management
  • Proposal Management
  • Enterprise Integration
  • Open Architecture
  • Enterprise Integration

Pricing Info

Pricing is available on a by quote basis. Please contact Icertis directly for pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ABB, Chemonics, Daimler AG, Airtel

Integrations

Icertis integrates with the following business systems and applications:

  • Adobe Sign
  • Box
  • Cloud Moyo
  • Cognizant
  • Docu Sign
  • Duff & Phelps
  • Infosys
  • KPIT
  • Microsoft
  • PROS
  • Thomson Reuters
  • Tradeshift

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Icertis is the leading provider of contract lifecycle management in the cloud and an innovative, easy-to-use platform that continually adapts to complex business needs.

Company Email

info@icertis.com

Contact No.

Company's Address

14711 NE 29th Place, Suite 100
Bellevue, WA 98007

The products compared on this page are merely a sliver of our full Contract Lifecycle Management Software category and you should remember that there could be more reliable alternatives out there. If you want to make sure you make the optimal decision for your company we definitely encourage you to analyze more services first. It may also be a good idea to check out our top 10 Contract Lifecycle Management Software list to find out which solutions are currently the highest-rated ones and leaders in the market.

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