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Compare ManageEngine ServiceDesk vs Gatekeeper

What is better ManageEngine ServiceDesk or Gatekeeper? To ensure that you get the most useful and productive Contract Lifecycle Management Software for your business, you need to compare products available on the market. For example, here you can match ManageEngine ServiceDesk’s overall score of 8.7 against Gatekeeper’s score of 8.0. You can even evaluate their general user satisfaction: ManageEngine ServiceDesk (100%) vs.

Gatekeeper (95%). In addition, you can review their strengths and weaknesses feature by feature, including their offered terms and costs. By comparing products you are improving your chances to pick the best software for your business. It goes without saying you must understand your unique needs to realize which solution matches those needs.

We did our best to review all popular Service Desk Software products that you can find on the market, but among them these three deserved our special attention: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $450

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Alerts & Renewals Management
  • Centralized Communincations
  • Powerful Analytics To Drive Optimal Value
  • Secure Document Management
  • Risk, Compliance & Event Tracking
  • Full Customization
  • Seamless Integration
  • Enterprise-Grade Security
  • Multi-Currency Support
  • Powerful User Management
  • Full Searchable Audit Trail
  • Unlimited Storage

Pricing Info

Gatekeeper provides three enterprise pricing plans for users to choose from. All pricing plans are billed annually, and each plan comes with a free trial.

Here are the details:

Starter Plan – $450/month

  • 150 Live Suppliers
  • 150 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • Assisted Data Import
  • Email Support Only

Pro Plan – $1,050/month

  • 500 Live Suppliers
  • 500 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • 4 hours Onboarding
  • Quarterly Reviews
  • Assigned Support team

Enterprise Plan – $2,450/month

  • 1,000 Live Suppliers
  • 1,000 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • Customised Onboarding
  • Quarterly Reviews
  • Dedicated Account Manager
  • Custom Terms & SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Location Live, Aviva, Superdrug

Integrations

Gatekeeper offers integration with the following business systems and applications:

  • Xero
  • OneLogin
  • Okta Identity Management
  • HelloSign
  • Google Apps
  • Amazon Web Services
  • Alfresco
  • Oracle JD Edwards EnterpriseOn
  • Dropbox
  • Google Drive
  • SAP Financials OnDemand
  • Box
  • Microsoft Dynamics AX
  • Adobe EchoSign
  • Sage 500

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Manage complex relationships easily. Clarify ownership and centrally store all intelligence, messages, dates, and key documentation in one place.

Company Email

support@gatekeeperhq.com

Contact No.

Company's Address

117 Fenchurch Street
London
EC3M 5DY

Both ManageEngine ServiceDesk and Gatekeeper were reviewed by a panel of independent SaaS experts who carried out a full analysis of all important aspects of each app. Their total rating was prepared with unique SmartScore algorithm which gives an individual partial score to each element like: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all sides of a software before giving it a final rating.

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