What is better ManageEngine ServiceDesk Plus or Gatekeeper? To ensure that you get the most helpful and productive Contract Lifecycle Management (CLM) Software for your enterprise, you have to compare products available on the market. For example, here you may match ManageEngine ServiceDesk Plus’s overall score of 8.7 against Gatekeeper’s score of 8.8. You can also compare their general user satisfaction: ManageEngine ServiceDesk Plus (100%) vs. Gatekeeper (94%).
Furthermore, you can assess their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are sure that you select the right software for your budget. It’s clear you must understand your specific needs to realize which solution matches those needs.
We did our best to prepare reviews of all popular Service Desk Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Gatekeeper provides various pricing plans that come with unlimited users and unlimited eSignature support. Do note that all plans are charged annually.
Gatekeeper has dedicated integrations with Oracle NetSuite, Salesforce, Microsoft Dynamics, and a range of Single-Sign-On options such as:
Okta
Google
Microsoft
OneLogin
Gatekeeper also has an open API so it can be connected seamlessly to any relevant software solution. It also works with Zapier to give further, granular options.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Location Live, Aviva, Superdrug
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Manage and process contracts in one place. Reduce manual steps in contracting processes using its unique AI-powered features, smart workflow engines, powerful portals, fully-featured modules, and extensive integrations with other business applications.
If you compare various Contract Lifecycle Management (CLM) Software products you shouldn’t just analyze their features list and available pricing plans. Pay attention to the fact that the product must be adjusted to your standards and company so the more flexible their offer the better. Find our which platforms are supported by ManageEngine ServiceDesk Plus and Gatekeeper and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a key element for many companies.
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