Compare Gatekeeper vs. ManageEngine ServiceDesk

To ensure that you get the most useful and productive Contract Lifecycle Management Software for your business, you need to compare products available on the market. For example, here you can match ManageEngine ServiceDesk’s overall score of 8.7 against Gatekeeper’s score of 8.0. You can even evaluate their general user satisfaction: ManageEngine ServiceDesk (100%) vs. Gatekeeper (95%). In addition, you can review their strengths and weaknesses feature by feature, including their offered terms and costs. By comparing products you are improving your chances to pick the best software for your business. It goes without saying you must understand your unique needs to realize which solution matches those needs. People who want to save some time or could use a Service Desk Software recommendation from our experts might want to try out these top choices for the current year: Freshservice, Zendesk, Samanage.
Software

Gatekeeper

VS

ManageEngine ServiceDesk

VS

Gatekeeper screenshot ManageEngine ServiceDesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

100% ?

Price

Price

$450

$10

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | One-time payment | Quote-based
Full Review

Full Review

General Description

General Description

Manage complex relationships easily. Clarify ownership and centrally store all intelligence, messages, dates, and key documentation in one place.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Quick Links
Languages

Languages

English, China, Germany, Japan English, Dutch
Available Features

Available Features

Gatekeeper FEATURES

  • Email Alerts & Renewals Management
  • Centralized Communincations
  • Powerful Analytics To Drive Optimal Value
  • Secure Document Management
  • Risk, Compliance & Event Tracking
  • Full Customization
  • Seamless Integration
  • Enterprise-Grade Security
  • Multi-Currency Support
  • Powerful User Management
  • Full Searchable Audit Trail
  • Unlimited Storage

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Pricing Page

Pricing Page

Learn more about Gatekeeper pricing Learn more about ManageEngine ServiceDesk pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Location Live, Aviva, Superdrug Hallmark, Lufthansa, GE, Intel, Airbus
Contact Phone

Contact Phone

+44 20 8720 7345 +1-800-443-6694
Available Integrations

Available Integrations

Gatekeeper offers integration with the following business systems and applications:

  • Xero
  • OneLogin
  • Okta Identity Management
  • HelloSign
  • Google Apps
  • Amazon Web Services
  • Alfresco
  • Oracle JD Edwards EnterpriseOn
  • Dropbox
  • Google Drive
  • SAP Financials OnDemand
  • Box
  • Microsoft Dynamics AX
  • Adobe EchoSign
  • Sage 500

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Company Email

Company Email

support@gatekeeperhq.com support@servicedeskplus.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

117 Fenchurch Street
London
EC3M 5DY
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Plans

Pricing Plans

Gatekeeper provides three enterprise pricing plans for users to choose from. All pricing plans are billed annually, and each plan comes with a free trial.

Here are the details:

Starter Plan – $450/month

  • 150 Live Suppliers
  • 150 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • Assisted Data Import
  • Email Support Only

Pro Plan – $1,050/month

  • 500 Live Suppliers
  • 500 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • 4 hours Onboarding
  • Quarterly Reviews
  • Assigned Support team

Enterprise Plan – $2,450/month

  • 1,000 Live Suppliers
  • 1,000 Live Contracts
  • Unlimited Archived Suppliers & Contracts
  • Unlimited Users
  • Customised Onboarding
  • Quarterly Reviews
  • Dedicated Account Manager
  • Custom Terms & SLA

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both ManageEngine ServiceDesk and Gatekeeper were reviewed by a panel of independent SaaS experts who carried out a full analysis of all important aspects of each app. Their total rating was prepared with unique SmartScore algorithm which gives an individual partial score to each element like: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all sides of a software before giving it a final rating.