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Compare ManageEngine ServiceDesk vs Concord

What is better ManageEngine ServiceDesk or Concord? If you need to have a quick way to learn which Contract Lifecycle Management Software product is better, our exclusive method gives ManageEngine ServiceDesk a score of 8.7 and Concord a score of 8.6 for overall quality and performance. Furthermore, ManageEngine ServiceDesk is rated at 100%, while Concord is rated 98% for their user satisfaction level.

You can also assess their product details, including features, tools, options, plans, pricing, and others. See whether the solution allows you to customize at least part of its funnels to guarantee it fits your own business workflows.

We realize that not all businesses have enough time to test a large number of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $24.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online document editing
  • Discussion
  • Deadline alert
  • e-Signature
  • Audit Trail
  • Version control
  • Advanced access control
  • Amendments management
  • Bulk send
  • Approval workflows
  • API
  • Analytics Dashboard
  • Custom identification policies
  • Data Export
  • Subsidiary management
  • Data localization
  • LDAP
  • Custom Branding

Pricing Info

Concord offers four SMB and enterprise pricing packages, including a free plan for small teams and startups. Give the details a look, and select your plan:

Free

  • Online document editing
  • Discussion
  • Deadline alert
  • e-Signature
  • Audit Trail

Standard – $24.99/user/month

  • Online document editing
  • Discussion
  • Deadline alert
  • e-Signature
  • Audit Trail
  • Version control
  • Advanced access control
  • Amendments management
  • Google Drive, Dropbox, Clio* Integrations

Plus – $49.99/user/month

  • Online document editing
  • Discussion
  • Deadline alert
  • e-Signature
  • Audit Trail
  • Version control
  • Advanced access control
  • Amendments management
  • Google Drive, Dropbox, Clio* Integrations
  • Bulk send
  • Approval workflows
  • API
  • Analytics Dashboard
  • Custom identification policies
  • Salesforce, Box Integration
  • Data Export

Enterprise – by quote

  • Online document editing
  • Discussion
  • Deadline alert
  • e-Signature
  • Audit Trail
  • Version control
  • Advanced access control
  • Amendments management
  • Google Drive, Dropbox, Clio* Integrations
  • Bulk send
  • Approval workflows
  • API
  • Analytics Dashboard
  • Custom identification policies
  • Salesforce, Box Integration
  • Data Export
  • Subsidiary management
  • Data localization
  • LDAP
  • Custom Branding

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intel, Sony Music, Johnson & Johnson

Integrations

Concord integrates with the following business systems and applications:

  • Dropbox
  • Google Drive
  • Clio
  • Salesforce
  • Box

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Concord is contract management solutions provider that enables companies to streamline their contract lifecycle management processes.

Company Email

Contact No.

Company's Address

3420 Hillview Ave., Building 3
Palo Alto CA 94304
USA

Every time you pick a product that you believe will work best for your company you shouldn’t only limit yourself to what experts have to say about it. Very often personal experience with the app will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how actual users of ManageEngine ServiceDesk and Concord estimate their experience with the product. Our algorithm is based on detailed analysis of product appearances on other websites, social networks and blogs, so you are going to get a complete and reliable landscape of what other people think about every product. In this example ManageEngine ServiceDesk has a total satisfaction rating at 100% while for Concord 98% of users claim they had a positive experience with it.

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