What is better ManageEngine ServiceDesk Plus or Concord? Getting the perfect Contract Lifecycle Management (CLM) Software for your firm is key to boosting your company’s effectiveness. In our platform, it's easy to review different solutions to see which one is the ideal software for your needs. Here you can match ManageEngine ServiceDesk Plus vs. Concord and examine their overall scores (8.7 vs. 8.6, respectively) and user satisfaction rating (100% vs. 92%, respectively).
It's also possible to look at the details of rates, terms, plans, capabilities, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, go for the business software that allows you to scale the features and price terms to match your company growth or lack of it.
Currently, the best services in our Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Concord offers an annual subscriptions based on usage. Contact the vendor for more details of their enterprise pricing packages and get a quote that best fits your business needs.
Concord integrates with the following business systems and applications:
Dropbox
Google Drive
Clio
Salesforce
Box
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intel, Sony Music, Johnson & Johnson
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Concord is a contract management solutions provider that enables companies to streamline their contract lifecycle management processes. It makes it easy to collaborate on all your contracts, which increases productivity. You can easily create, update, edit, and manage contracts in one place. It also includes an e-signature tool.
It may not always be sufficient to simply compare ManageEngine ServiceDesk Plus and Concord against each other. Although useful features, pricing plans and user reviews are all important and should be included when making a final choice, you should also check out the recognition and awards merited by each app. In many cases a less known service may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that in spite of smaller market popularity it’s a worthy contender to the solutions that dominate the market.
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