What is better ManageEngine ServiceDesk Plus or Concord? We are here to streamline the cumbersome process of comparing Contract Lifecycle Management (CLM) Software products for you. In particular, on this page you can check the overall performance of ManageEngine ServiceDesk Plus (8.7) and contrast it with the overall performance of Concord (8.6). It's also possible to match their overall user satisfaction rating: ManageEngine ServiceDesk Plus (100%) vs. Concord (92%).
Similarly, research their capabilities in detail to see which product can better deal with your company’s needs. Generally, any business solution should allow you to immediately view the big picture, at the same time offering you quick access to the details.
We are aware that not all people have the time to try out dozens of various products, so we created a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Concord offers an annual subscriptions based on usage. Contact the vendor for more details of their enterprise pricing packages and get a quote that best fits your business needs.
Concord integrates with the following business systems and applications:
Dropbox
Google Drive
Clio
Salesforce
Box
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intel, Sony Music, Johnson & Johnson
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Concord is a contract management solutions provider that enables companies to streamline their contract lifecycle management processes. It makes it easy to collaborate on all your contracts, which increases productivity. You can easily create, update, edit, and manage contracts in one place. It also includes an e-signature tool.
If you test different Contract Lifecycle Management (CLM) Software apps you shouldn’t simply look at their list of features and provided pricing packages. Keep in mind the service should be matching your standards and team so the more flexible their offer the better. Check what systems are supported by ManageEngine ServiceDesk Plus and Concord and be certain you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, because this might be a key element for many businesses.
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