What is better LiveChat or JivoChat? Today’s corporations look for the top Customer Support Software product to keep on being competitive. On this page we help you with choosing the best product, by allowing you to assess LiveChat and JivoChat down to the very details of their individual offers.
You may as well check our general scoring values, which rate the software overall quality and performance. LiveChat got a 9.0 score, while JivoChat has a score of 7.8. Likewise, you can compare their general user satisfaction rating: 96% (LiveChat) against 100% (JivoChat). Keep in mind to opt for the application that best addresses your top needs, not the application with the most robust features.
Our experts made sure to prepare reviews of all popular Live Chat Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Vision Helpdesk, Pipedrive.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
JivoChat integrates with the following systems and applications:
Google Analytics
Shopify
Joomla
WordPress
Magento
amoCRM
Ecwid
Bitrix24
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bouncy Castle Network
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Every time you choose a product that you are sure will be an actual asset for your team you shouldn’t simply pay attention to what professionals have to say about it. Very often personal experience with the product will vary, depending on specific preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for each software to give you an immediate impression of how real users of LiveChat and JivoChat evaluate their contact with the product. Our system is built around detailed analysis of product mentions on other websites, social media and blogs, so you are going to receive a complete and reliable overview of what other people think about each app. In this example LiveChat got a total satisfaction rating at 96% while for JivoChat 100% of people claim they had an enjoyable experience with it.
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