What is better JitBit HelpDesk or AJ Help Desk? Purchasing the right Help Desk Software product is as easy as assessing the solid and poor characteristics and terms offered by JitBit HelpDesk and AJ Help Desk. Here it's also possible to match their general scores: 9.2 for JitBit HelpDesk vs. 7.2 for AJ Help Desk. Or you can check their general user satisfaction rating, 100% for JitBit HelpDesk vs. 97% for AJ Help Desk.
We suggest that you put some effort and examine their specific functions and determine which one is the better option for your company. What’s more remember to take into account your company’s or industry’s unique case, for instance, a multilingual solution for a global team or a mobile platform to help you work away from your office.
In the event you want to quickly decide on the top Help Desk Software according to our experts we advise you take a look at the following products: Salesforce Service Cloud, Freshdesk, Zendesk.
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Please note that while both JitBit HelpDesk and AJ Help Desk may provide an excellent set of features each service could be aimed at a different business size. If you are analyzing various solutions you may want to give some attention to a business size they are meant for. Certain functionalities could scale up effectively for huge enterprises but if you run a small or mid-sized company it’s frequently more sensible to avoid paying for complex functionalities that you might never use.
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