Compare iTouchVision Contact Centre vs. Zoho CRM

There is a wide range of CRM Software products in the market these days. The ideal way to find out which product fits your needs best is to compare them side by side. For instance, here you can compare iTouchVision Contact Centre and Zoho CRM for their overall score (7.2 vs. 9.4, respectively) or their user satisfaction rating (100% vs. 92%, respectively). Additionally, you can check their individual modules and pricing conditions along with other useful facts below. When matching products be sure to check their related capabilities and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to evaluate non-core features such as security, backup, ease-of-use, and customer support. We know that not all companies have the time to try out a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the CRM Software category are: HubSpot CRM, Freshsales, Freshdesk.
Product

iTouchVision Contact Centre

VS

Zoho CRM

VS

iTouchVision Contact Centre screenshot Zoho CRM screenshot
Pricing Page

Score

Our Score

7.2 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

92% ?

Price

Price

£19.98

free

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.
Zoho CRM is the winner of our 2015 Marketing Software Award. It enables you to track opportunities, forecast sales, efficiently manage contacts, and much more.
Easy Links
Vendor's Address

Vendor's Address

6-8 Bonhill street London, EC2A 4BX United Kingdom 4141 Haciendra Drive
Pleasanton, CA 94588
USA
Pricing Page

Pricing Page

Learn more about iTouchVision Contact Centre pricing Learn more about Zoho CRM pricing
Contact Phone

Contact Phone

+1-888-900 9646
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

iTouchVision Contact Centre FEATURES

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

Zoho CRM FEATURES

Sales Force Automation
  • Lead Generation & Qualification
  • Pipeline Analysis
  • Sales Stage & Probability Analysis
  • Competitive Analysis
  • Real-Time Forecasting
  • Quota Management
Lead Management
  • Automate lead management process
  • Fast track lead to deal process
  • Capture leads from website
  • Import leads from trade shows, seminars, direct mail, etc.
  • Match sales-ready leads to the right sales people
  • Convert prospects into opportunities, accounts, and contacts with a single click
  • Sales processes as per own best practices (B2B & B2C)
Account Management
  • Single database
  • Customer data across products, geographies, account, and status
  • Parent-child relationships between customer accounts and their subsidiaries
  • Price quotes, sales orders and invoices
  • Purchase history to find cross-sell and up-sell opportunities
  • Loyalty programs
Effective Follow-up
  • Log important customer calls
  • Save customer meetings and calls in an intuitive calendar
  • Invite employees, leads and contacts to meetings and events
  • Manage recurring events by day, week, month and/or year
Website Integration with Forms
  • Create forms with no coding
  • Set rules to simplify lead distribution
  • Upload forms live instantly
  • Catch leads directly into your CRM
CRM Workflow Management
  • Workflow alerts while creating or modifying records
  • Associate tasks to the workflow rules with CRM records
  • Email notifications with templates and upon triggering a workflow rule
  • Auto schedule the workflow actions at pre-defined interval
  • Instant notifications to 3rd party applications via Webhooks
  • Custom Functions
  • Macros automate tasks
Sales Tracking
  • Sales Opportunity Management
  • Monitor sales opportunities across sales cycle
  • Import sales opportunities from third-party solutions and services
  • 360-degree view
  • Drag-and-drop customization wizard
  • Big deal alert
  • Sales pipeline and sales escalation process
  • Free Edition
Pulse
  • Track records that are critical to your business based on your criteria
  • Stay on top of sales updates in real time
  • Identify cold prospects for a sales follow-up
  • Sort updates by users and modules
  • Sort records by record owner and module
  • Complete visibility based on last activity
Sales Forecasting
  • Revenue based on data within Zoho CRM
  • Create, assign and revise sales quotas
  • Assess individual and team performance
  • Forecast accuracy against commit amounts
  • Fully customizable forecast reports and dashboards
Productivity
  • Business Card View
  • Quick glance at important details of the contact without scrolling or searching
  • Customize fields
MailMagnet
  • Captures, collates and distributes customer email activity within your CRM
  • Get notification and reply to customer emails within CRM
  • Intuitively scans your mailbox and displays only relevant emails
  • Send emails via your favorite mail client
  • Get a copy of the email linked to the right lead or contact in CRM
  • Link prospect and customers emails with your CRM data
  • Share emails from prospects based on your own rules
  • Create mail merge templates for different modules
  • Get updated user info in merged documents
  • Manage templates in secured folders
Document Library
  • Role-based folders, sub-folders
  • Share collateral to your salespeople
  • Send documents from your CRM
  • One document can have multiple versions
  • Quick feedback from colleagues to improve document
Social CRM
  • View social interactions of your brand with prospect
  • Reply to direct messages, likes and mentions via your brand’s social profile
  • Engage future prospects from within the social stream
  • Stay tapped on customer’s interests and updates
  • Comment or like them inside CRM
Mobile CRM
  • Real time access to customer data
  • Receive sales alerts
  • Search customers nearby, create tasks
  • Capture trade show leads directly into Zoho CRM
  • Digitalize and save business cards on your iPhone
CRM for Google Apps
  • Custom Modules, API, Webhooks and Custom Functions
  • Create campaigns, email marketing & autoresponders
  • Enable security controls, organizational hierarchy & territories
Email Address

Email Address

contact@iTouchVision.com sales@zohocorp.com
Available Integrations

Available Integrations

No information available.

You can extend Zoho CRM by integrating it with some of the following applications:

  • Zoho Mobile Edition
  • Zoho Email
  • Zoho Projects
  • Zoho Apps
  • Google Apps
  • Gmail
  • Microsoft Outlook
  • QuickBooks
  • MailChimp
  • Contactology
  • Coconect
  • Constant Contact
  • Zopim
  • Twitter
  • Facebook
  • vWorkApp
  • ClickDesk
  • ExactTarget
  • HelpOnClick
  • gUnify
  • OneSaaS
  • Socket
  • TeamSupport.com
  • GetResponse
  • Wufoo
  • SimplyCast
  • CloudWork
  • Unbounce
Prominent Clients

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

English, China, Germany, India, Japan English, Chinese, German, Japanese, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Cost Details

Cost Details

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

Zoho CRM offers a free edition and per user monthly subscription plans that are billed annually. All major cards and bank or check transfer are accepted. There is also a great free trial plan that you can try out. These are the SMB and enterprise pricing plans to choose from:

Free Edition – For 3 users

  • Leads
  • Contacts
  • Accounts
  • Opportunities
  • Tasks, events, call logs, and notes
  • CRM views
  • Advanced filters
  • Status updates
  • Direct messages
  • Attach files to feeds
  • Follow up rules
  • Twitter, Facebook & Google+ integration
  • 10 Email templates
  • Email opt-out
  • Several other features

Standard – $18/user/month (billed monthly) $12/user/month (billed annually) plus tax, as applicable

  • All features from Free Edition+
  • Sales forecasting
  • Scoring rules
  • Charts and KPIs
  • Document library
  • Roles and profiles
  • Custom fields
  • Call center connectors
  • Webforms
  • Secure, encrypted transmission

Professional – $30/user/month (billed monthly) or $20/user/month (billed annually) plus tax, as applicable

  • All Features from the Standard Plan+
  • Email integration
  • Social CRM
  • Sales signals
  • Workflows and macros
  • Blueprint – Process management
  • Inventory management
  • Unlimited records
  • Google AdWords integration

Enterprise – $45/user/month (billed monthly) or $35/user/month (billed annually) plus tax, as applicable

  • All Features from the Professional Plan+
  • Zia Voice – Conversational AI
  • Multi-user portals
  • Target meters, anomaly detectors, predictive AI
  • Custom modules and buttons
  • Mobile SDK and app distribution
  • Conditional fields
  • Subforms
  • Encryption at Rest

Ultimate – $100/user/month ( billed annually)

  • All Features from other plans+
  • Dedicated Database cluster
  • Free Premium support
  • Automation suggestions
  • Data enrichment
  • Enhanced storage
  • Email sentiment

Bundle – $50/user/month when billed annually and $60/user/month when billed monthly

Zoho CRM is also part of the Zoho CRM Plus bundle.  This combines the customer engagement software solutions that Zoho, including:

  • CRM
  • Campaigns
  • Desk
  • SalesIQ
  • Social
  • Projects
  • Survey
  • Reports
  • SalesInbox
  • Motivator
  • BugTracker
Available Support

Available Support

Live Support
Ticket Training
Phone
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect exclusively a broad set of functionalities and flexible pricing packages from a popular CRM Software. Almost as crucial as main features is a top-notch customer support. You want to make sure that if you have any questions about iTouchVision Contact Centre or Zoho CRM, or you run into a problem, or maybe you’ll need to request a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can enjoy personal training or at least an FAQ you can use.