What is better NICE inContact CXone or Sinch? When looking for the best Customer Support Software for your firm it is suggested that you examine the functions, prices, along with other crucial info regarding the product and vendor. Here, you can examine the parallels and disparities between NICE inContact CXone (overall score at 8.8 and user satisfaction at 91%) and Sinch (overall score at 8.6 and user satisfaction at 94%).
It's also possible to check their particulars elements, for example services, plans, costs, terms, etc. What is more, read the terms carefully for information on hidden costs, such as, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
We know that not all people have the time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
All the data, facts and statistics that we shared in this table were gathered from official vendor sites, advertising content available online, actual experience from real customers as well as our personal direct use of every software by a professional reviewer. We put a lot of effort to thoroughly examine every product, therefore we not only study it internally, but we also correlate our results with opinions of other people from the B2B community.
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