What is better NICE inContact CXone or Dialer360? Buying the perfect Customer Support Software product is all about comparing different solutions and identifying the top software for your specific needs. Our exclusive system provides you with an instant look at the general rating of NICE inContact CXone and Dialer360. For total quality and performance, NICE inContact CXone scored 8.8, while Dialer360 scored 8.0. On the other hand, for user satisfaction, NICE inContact CXone earned 91%, while Dialer360 earned N/A%.
Below it's also possible to verify their functionalities, terms, plans, etc. to see which application will be more appropriate for your needs. An important element to check is if the software allows you to enable/disable permissions on different types of users to limit the exposure of any critical business data.
We are aware that not all businesses have the time to test a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Dialer360 integrates with the following business systems and applications:
Eyebeam
Zoiper
X-Lite
Salesforce
Pipedrive,
Zoho
Vtiger
Microsoft Dynamics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SmartChoice, LinkPro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
You should note that while both NICE inContact CXone and Dialer360 may have an excellent set of features every software may be aimed at a different company size. If you are comparing features you should pay attention to a company size they are meant for. Certain functionalities may scale up well for large enterprises but if you have a small or mid-sized company it’s usually better to refrain paying for complex features that you might never actually use.
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