What is better NICE inContact CXone or Dialer360? When you compare NICE inContact CXone and Dialer360, you can easily see which Customer Support Software product is the better choice. This ensures that your company will be able to choose most productive and effective software. You can examine the details, like available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you evaluate their general scores to know which one looks to be more suitable. NICE inContact CXone has 8.8 points for overall quality and 91% rating for user satisfaction; while Dialer360 has 8.0 points for overall quality and N/A% for user satisfaction. Likewise, you can also find out which vendor is more dependable by sending an email request to both vendors and see which company replies without delays.
Users who want to save some time or could use a Call Center Software recommendation from our experts might want to investigate these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Dialer360 integrates with the following business systems and applications:
Eyebeam
Zoiper
X-Lite
Salesforce
Pipedrive,
Zoho
Vtiger
Microsoft Dynamics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SmartChoice, LinkPro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
When you select a product that you believe will work best for your company you shouldn’t simply limit yourself to what professionals have to say about it. In many cases individual experience with the service will vary, depending on your own goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each product to give you a reliable impression of how real users of NICE inContact CXone and Dialer360 evaluate their experience with the software. Our algorithm is built around complex analysis of product mentions on other websites, social media as well as blogs, so you are going to get a full and credible landscape of what other customers think about each software. In this example NICE inContact CXone has a total satisfaction rating at 91% while for Dialer360 N/A% of users claim they had a positive experience with it.
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