What is better Illumine App or CloudTalk? We are here to simplify the process of comparing Communications Software products for you. For example, on this page you can check the overall performance of Illumine App (8.0) and compare it with the overall performance of CloudTalk (8.5). You can also match their overall user satisfaction rating: Illumine App (99%) vs. CloudTalk (100%).
Likewise, you can read their functions in detail to find out which product can better tackle your company’s needs. Generally, any business solution should allow you to comfortably see the big picture, at the same time allowing you quick access to the details.
Our team put a lot of effort to prepare reviews of all popular Communications Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Slack, monday.com, RingCentral.
Illumine App offers a free starter plan and a quote-based premium plan. The latter is billed either monthly or annually. Contact the vendor to learn more about their enterprise pricing and get a customized quote.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
All the data, information and experiences that we presented in this comparison were gathered from official company websites, marketing content available online, actual experience from real clients as well as our individual everyday use of each software by a professional reviewer. We put a lot of effort to comprehensively analyze every product, so we not only test it on our own, but we also match our findings with views of other people from the B2B community.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
