Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Bulk Text Messaging
- Scheduled Alerts
- Text by Computer
- Co-manager Setting
- Text for Info
- Lead Generation
- Subscriber List Management
- List Segmentation
- SMS Marketing
- Web & Text Subscription
- API Integration
Pricing Info
TextMarks has four enterprise pricing options that are suitable for businesses of different sizes:
Silver – $99/month
- Unlimited Subscribers
- Up to 3,500 Messages
- Up to 10 Custom Keywords
- Bulk Text Messaging
- Auto-responder
- Lead Capture
- SMS Marketing
- Reporting
- Email Support
Gold – $199/month
- All Silver Features
- Up to 10,000 Messages
- Up to 15 Custom Keywords
- SMS Lead to Spreadsheet
- Delegated Group Management
- Advanced List Segmentation
- Developer API Access
- Priority Email Support
Platinum – $499/month
- All Gold Features
- Up to 35,000 Messages
- Up to 20 Custom Keywords
- Phone Support
- API Integration Support
- Campaign Consulting
- Additional Payment Options
- Custom Agreements
- White-labeled Reseller Portal
- Lead to Salesforce CRM
Enterprise – $999/month
- All Platinum Features
- Up to 100,00 Messages
- Up to 30 Custom Keywords
- Custom Reporting
- Dedicated Support
- Advanced Customization
- Extended Data Retention
- Custom Opt-in Flows
- Compliance Consultation
Integrations
TextMarks has a robust set of APIs intended to give you more control over the solution’s integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
University of North Dakota, Wildbirds Unlimited Yorktown, PlanSource
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A text messaging platform for businesses of all sizes that meets engagement, growth, and innovation needs.
Company Email
tmsales@textmarks.com
Contact No.
Company's Address
TextMarks, Inc.
87 N Raymond Ave, 8th floor
Pasadena, CA 91103
USA
TextMarks Comparisons
Popular TextMarks Alternatives
In the event you continue having second thoughts about which service will work best for your company it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular each software is and how extensive is its online presence.For example, if you analyze Hiver LinkedIn profile you’ll learn that they are followed by 4533 users. In case of TextMarks the number of followers on their LinkedIn page is 257.
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