Hiver
vsFlexiServer
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic attendance logs with computer usage as primary basis
- Tracks time spent on specific applications and documents
- Website monitoring
- Detects breaks and idle time
- Standard web attendance sheet
- Option to enter work hours manually
- Option for private mode
- Takes automatic screenshots at regular intervals
- Counts keystrokes and mouse clicks
- Integrates monitored data to payroll software
- Displays the online status of team members
- Option for real time screen monitoring for quality assurance
- Stores all emails sent by employees
- Reporting tools
- Operates behind firewalls and routers
Pricing Info
FlexiServer offers three SMB and enterprise pricing options for users to choose from. Give the details a look, and choose the best plan for your business:
FlexiServer Employee Management Business Edition
- $159 / one-time payment
- Full featured installation of FlexiServer for up to 10 staff
FlexiServer Employee Management Corporate Edition
- $385 / one-time payment
- Full featured installation of FlexiServer for up to 25 staff
FlexiServer Employee Management Enterprise Edition
- $640/one-time payment
- Full featured installation of FlexiServer for unlimited staff
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
FlexiServer is an attendance and productivity application that has comprehensive tools to monitor employee work hours and computer usage. The solution helps businesses raise productivity and efficiency by generating actionable insights from tracked employee behavior from attendance to emails. With this, organizations can optimize actions, processes, and policies.
Company Email
Contact No.
Company's Address
NCH Software, Inc.
6120 Greenwood Plaza Blvd
Greenwood Village CO, 80111
USA
FlexiServer Comparisons
Popular FlexiServer Alternatives
Every time you research various Communications Software software you shouldn’t only study their features list and offered pricing plans. Consider that the software should be matching your work processes and company so the more flexible their offer the better. Find our what platforms are supported by Hiver and FlexiServer and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a deal breaker for many companies.
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