Compare Subiz vs. HipChat

If you wish to get a easy way to learn which Customer Support Software product is better, our proprietary system gives HipChat a score of 8.6 and Subiz a score of 8.1 for total quality and performance. At the same time, HipChat is rated at 90%, while Subiz is rated 100% for their user satisfaction level. You can also evaluate their product details, including functions, tools, options, plans, prices, and others. Check if the software lets you to customize at least part of its funnels to ensure the software fits your own business procedures. Our team put a lot of effort to review all popular Communications Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Wrike, RingCentral, Slack.





Subiz screenshot HipChat screenshot
Pricing Page

Total Score

Our Score

8.1 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

90% ?





Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors.
HipChat is a communications platform designed specifically for business team chatting.
Easy Links
List of Features

List of Features


  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents


  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History
Vendor Email

Vendor Email


Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
Contact Phone

Contact Phone

+61 2 9262 1443
Available Devices

Available Devices

Company's Address

Company's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia
Prominent Customers

Prominent Customers

Vietnam Discovery, GLN International Education, FPT Corporation Expedia, Netflix, Dropbox, Salesforce
Available Languages

Available Languages

English English, China, India
Cost Details

Cost Details

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Customer Support

Customer Support

Ticket Training
Pricing Page

Pricing Page

Learn more about Subiz pricing Learn more about HipChat pricing
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Popular Alternatives

Popular Alternatives



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In the event you continue having doubts about which software will be best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular each product is and how extensive is its online presence. For example, in case of Facebook HipChat has 18000 likes on their official profile while Subiz profile is liked by 6262 users.