What is better Gladly or Kapdesk? When you need a reliable CRM Software product for your business you must take time to compare different alternatives. It doesn’t have to be challenging, and can be as straightforward as matching their functions in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can find Gladly’s overall score of 7.4 and compare it against Kapdesk’s score of 8.0; or Gladly’s user satisfaction level at N/A% versus Kapdesk’s 100% satisfaction score.
The assessment will allow you to identify the pros and cons of each application, and decide which one suits you requirements better. On top of the rich features, the application which is simple and intuitive is always the better choice.
People who want to save some time or want a Customer Service Software suggestion from our experts may want to take a look at these top choices for the current year: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Almost as important as useful features and user support quality are pricing packages provided by Gladly and Kapdesk. Even though price should not be the sole factor it’s surely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your company develops. Make sure you don’t pick plans that have additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a solid overview of what it’s like to work with Gladly and Kapdesk.
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