What is better Gladly or Gainsight? Purchasing the appropriate CRM Software product is as simple as comparing the strong and low functions and terms offered by Gladly and Gainsight. Here it's also possible to match their total scores: 7.4 for Gladly vs. 7.8 for Gainsight. Or you can look at their general user satisfaction rating, N/A% for Gladly vs. N/A% for Gainsight.
We suggest that you take some time to examine their unique features and decide which one is the better option for your organization. Moreover. remember to factor in your company’s or industry’s unique case, such as, a multilingual solution for a global company or a mobile platform to help you work away from your office.
We did our best to review all popular Customer Service Software services offered out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
Both Gladly and Gainsight were reviewed by a panel of reliable B2B experts who prepared a thorough study of all crucial elements of each product. Their final score was prepared using our unique SmartScore model that calculates a separate partial score to each component including: main functionalities, customer support, mobile support, security, user satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a business so we make an effort to pay attention to all facets of a solution before calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
