What is better Gladly or DataKnowl? We are here to improve the whole process of contrasting CRM Software products for you. For instance, on this page you can look at the overall performance of Gladly (7.4) and contrast it with the overall performance of DataKnowl (8.0). You can also match their overall user satisfaction rating: Gladly (N/A%) vs. DataKnowl (N/A%).
Furthermore, you can read their capabilities thoroughly to find out which product can better deal with your company’s requirements. In general, any business solution should allow you to comfortably view the big picture, all the while allowing you quick access to the details.
We realize that not all businesses have the time to test a large number of various products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Service Software category are: Freshdesk Omni, Freshdesk, Salesforce Service Cloud.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Almost as essential as useful features and user support responsiveness are pricing packages made available by Gladly and DataKnowl. Even though price should not be the only element it’s surely a key thing to think about. You should look for a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your business grows. You should be certain you don’t pick pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can often benefit from discounts. You should also give a chance to a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with Gladly and DataKnowl.
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