What is better Gladly or Atlassian Confluence? Getting the proper Customer Support Software product is as straightforward as comparing the solid and poor functions and terms offered by Gladly and Atlassian Confluence. Here you can also match their overall scores: 7.4 for Gladly vs. 9.1 for Atlassian Confluence. Or you can verify their general user satisfaction rating, N/A% for Gladly vs. 98% for Atlassian Confluence.
We suggest that you take some time to study their unique features and figure out which one is the better choice for your organization. Likewise, don’t forget to take into account your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile platform to help you work in the field.
Users who don't have much time or could use a Customer Service Software recommendation from our experts may want to try out these top choices for this year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
You shouldn’t expect just a wide array of functionalities and scalable pricing packages from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Gladly or Atlassian Confluence, or you run into a problem, or perhaps you’ll need to ask for a certain update or functionality useful to your team you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can enjoy individual training or at least an FAQ you can use.
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