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Compare Get Satisfaction vs Splashtop Remote Support

What is better Get Satisfaction or Splashtop Remote Support? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Get Satisfaction received 7.4 points, while Splashtop Remote Support gained 8.9 points. At the same time, for user satisfaction, Get Satisfaction scored 96%, while Splashtop Remote Support scored 97%.

Specifics of their functions, tools, supported platforms, customer support, etc. are provided below to give you a more precise assessment. Keep in mind to get only the features that you need to avoid wasting resources for features that you won’t be using.

At the moment, the leading services in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Pricing Info

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle

Integrations

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Everything you need to create a powerful and engaging community your customers will love.

Company Email

Contact No.

Company's Address

1550 Bryant St.
Suite 350
San Francisco, CA 94103

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Plus

  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended support *
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification
  • Multi monitor support, including multi-to-multi
  • Priority technical support
  • Remote reboot
  • Remote wake
  • Remote print
  • Endpoint security
  • Unlimited technicians
  • File transfer(including Drag-and-Drop)
  • Session Recording
  • Chat

Remote Support Premium

  • Everything In Plus, PLUS:
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory
  • Event Logs
  • Alerts for Windows Events
  • Remote Command
  • Scheduled Reboot
  • Unattended Android Access

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager
  • Bitdefender
  • Datto
  • Servicenow
  • Spiceworks
  • Microsoft Active Directory
  • RSA
  • Good Technology / Blackberry
  • NotifyMDM
  • MaaS360
  • MobileIron
  • Apptec360
  • Yamaha
  • Soliton
  • e-Jan
  • Tokai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for managed service providers, IT professionals, and help desks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

In case you continue having doubts about which solution will work best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular each service is and how wide is its online presence.For instance, if you check Get Satisfaction LinkedIn profile you’ll find out that they are followed by 712 users. In case of Splashtop Remote Support the amount of followers on their LinkedIn page is 866.

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