Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Rate and review over 360,000+ websites in over 20 categories
- Receive and publish customer reviews
- Design and send out review request forms to your customers
- Collect, manage, and respond to reviews received from customers
- Integrate reviews with third-party apps
Pricing Info
Trustpilot offers four pricing plans for companies to consider. Find the right plan for you below!
Free – $0/month
- Claim profile page
- Invite customer reviews
- Receive support
- See basic performance reports
- Use 2 TrustBox widgets
- Drive Google Seller Ratings
Standard – from $199/month
- Upgrade your profile page
- Invite more customer reviews
- Access to Customer Success team
- Learn from detailed analysis
- Use 8 review TrustBox widgets
- Drive Google Seller Ratings
- Gain access to marketing assets
- Access add-on modules
Standard Plus Add-Ons – Prices vary based on Add-ons
- Invite an unlimited number of customers to write verified reviews
- Convert more prospects with our full TrustBox library to showcase your reviews
- Enhance your online reputation with a well-curated Company Profile Page
- Show Product Reviews on sites and ads to help customers make the right choices
- Access our full insights suite for advanced analysis of your customer sentiment
Enterprise – Contact for Enterprise Pricing
- If you need a solution built for a larger business, give us a call. We can accommodate your need for complex integrations and analytics, with dedicated support along the way. We’ll help you to manage your reputation, gain insights into customer sentiment, see review analytics and more.
Integrations
At Trustpilot, we have lots of integrations. These include: BigCommerce, Nosto, Yext, Uberall, Adestra, Ambassador, BounceX, Conductor, Emarsys, Facebook, Fomo, Fresh Relevance, Freshworks, Gnatta, Google, Hootsuite, Kooomo, LoyaltyLion, MPZMail, Magento Commerce, Movable Ink, OpenCart, Optimum ROI, PayPal, PrestaShop, Promo.com, Purple Wifi, Reputation Studio, SaleCycle, Segment, Shopify, Shopware, Simply Translate B.V., Slack, Smile.io, Sprinklr, SwiftERM, Visualsoft, Wireless Social, WooCommerce, Yieldify, Zapier, Zendesk, yReceipts
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WordPress, Travelex, Dior
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Trustpilot is the online standard in building better customer experiences. It connects consumers with the companies they buy from.
Company Email
Contact No.
Company's Address
245 Fifth Avenue
New York, NY 10016
USA
Trustpilot Comparisons
Popular Trustpilot Alternatives
When you select a solution that you think will work best for your business you shouldn’t simply limit yourself to what reviewers have to say about it. Very often personal experience with the product may be different, depending on your own preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every service to give you a quick overview of how actual users of Freshworks CRM and Trustpilot estimate their experience with the app. Our algorithm is built around complex analysis of product mentions on other sites, social media and blogs, so you are going to receive a full and credible picture of what other customers think about every service. In this case Freshworks CRM has a total satisfaction rating at 95% while for Trustpilot 94% of people express they had an enjoyable experience with it.
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