Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below is a list of Smartlook’s key features:
- Recordings
- Advanced filtering
- Always-on recording
- Visitor journey
- Heatmaps
- Automatic event tracking
- Event statistics and breakdown
- Funnels
- Customizable dashboard
- Email reporting for events and funnels
- Rage clicks
- Java Script Errors
- Anomalies alert
- Retention tables
- Mobile app
Pricing Info
All premium plans include a 10-day free trial with all the features included in the Business plan.
For Website Analytics
Free
Recording & Heat Maps
- Up to 1,500 sessions per month
- Up to 3 heatmaps
- Support for Ajax and single-page apps
- Up to 3 notes
Analytics
- 2 events
- 1 funnel
- Export graphs
- Event manager
- Event picker
Data Access
- 1 month data history access
- Retroactive data
- Personal data anonymization
- GDPR compliance
Administration & Support
- Up to 3 projects
- 2 team members
Startup – $31/month
All Free features, plus:
-
Up to 100,000 sessions per month
- Always on recording
- Up to 10 heatmaps
- Historical data in heatmaps
- Better heatmaps precision
- Different types of visitors in heatmaps
- Recordings and heatmaps sharing
- Up to 50 notes
- 4 events
- Access to censored data
- API and user identification
- Up to 5 projects
- 4 team members
Business – $79/month
All Startup features, plus:
-
Up to 200,000 sessions per month
- Up to 30 heatmaps
- Up to 200 notes
- 12 events
- 4 funnels
- Merge events
-
Up to 12 months data history access
- Up to 20 projects
- 10 team members
- Live chat support
Ultimate – Contact vendor
All Business features, plus:
-
Custom number of sessions per month
- Custom number of notes
- DevTools
- Custom number of events
- Custom number of funnels
- Data history access (custom number of days)
- Public API
- Premium integrations
- Sampling
- Custom number of projects
- Custom number of team members
- Single Sign-on
- Custom paperwork
For Mobile Analytics
Free Mobile
-
iOS + Android recording platform
-
Ordinary App and ReactNative recording frameworks
- Up to 5,000 sessions per month
- Up to 3 notes
Analytics
- Up to 2 events
- 1 funnel
- Export graphs
- Merge events
Data Access
- 1 month data history
- Retroactive data
- Personal data anonymization
- GDPR compliance
Administration & Support
- Up to 3 projects
- 2 team members
Startup Mobile – $53/month
All Free Mobile features, plus:
- Up to 25,000 or more per month
- Visitor journey
- Up to 50 notes
- Up to 2 events
- Access to censored data
- API and user identification
- Up to 5 projects
- 4 team members
Business Mobile – $108 per month
All Startup Mobile features, plus:
- Up to 200 notes
- Rendering modes
- Recording quality
- Framerate
- Up to 12 events
- 4 funnels
-
Up to 12 months data access history
- Up to 20 projects
- 10 team members
- Live chat support
Ultimate Mobile – Contact vendor
All Business Mobile features, plus:
- Unity and Metal recording frameworks
- Custom number of notes
- Custom number of events
- Custom number of funnels
- Data history access (custom number of days)
- Public API
- Premium integrations
- Sampling
- Custom number of projects
- Custom number of team members
- Single sign-on
- Custom paperwork
Integrations
Smartlook integrates with the following third-party software solutions and operating systems:
- Android
- iOS
- ReactNative
- Unity engine
- Unreal engine
- Cocos
- Firebase Crashlytics
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kiwi.com, CDN77, DeVono Cresa
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize them for conversion.
Company Email
sales@smartlook.com
Company's Address
Smartlook.com, s.r.o.
Šumavská 524/31
602 00 BrnoBrno, Czech Republic 60200
Smartlook Comparisons
Popular Smartlook Alternatives
Almost as essential as useful features and customer support responsiveness are pricing options made available by Freshworks CRM and Smartlook. While price should not be the sole factor it’s surely a significant thing to think about. You should expect a flexible pricing package that can be adjusted to your team size and easily scaled up every time your business grows. Be sure that you don’t choose plans that include advanced features that you won’t use and always try to get in touch with the vendor directly as enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of each app to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a practical overview of what it’s like to work with Freshworks CRM and Smartlook.
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