Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-device support (desktop, smartphone, tablet)
- User testing recruitment
- Sites and organization settings
- Feedback polls
- Behavior logic
- Tracking code
- Visitor recordings
- Visitor targeting
- CSV or XLSX format for exported responses
- Conversion funnels
- Heatmaps and Recordings sharing
- Sentiment monitoring
- Customizable widgets
- Form analysis
- Support for over 40 languages
- One script implementation
- Billing
- Site drop-offs view
- One-on-one testing
- Replay visitor sessions
- Incident reports
- Submission stats
- Surveys
- NPS (Net Promoter Score)
- User actions view
- User behavior visualization
- Cross-device surveys
- Time- or event-based questions
- IPs blocking
- Multiple question types
- Recording filtering
- Form and field engagement visualization
- Survey editor
- Heatmaps
- Instant visual feedback
Pricing Info
Hotjar pricing is highly scalable and flexible where you can easily upgrade and downgrade any plan based on your needs. A free trial is available for you to explore the software’s BUSINESS plan features for 15 days at no cost or commitment. Here’s the Hotjar pricing information:
Personal:
Hotjar’s Personal plans are built for enthusiasts, students, and users with low traffic.
BASIC – $0
- 2,000 page views per day data collection
- Unlimited users
- Limited reports
- Store data for 365 days
PLUS – $29/month
- 10,000 page views per day data collection
- All features of the BASIC plan
- 30-day money back guarantee
Business
Hotjar’s Business plan is based on the number of pageviews per day. This is the cost if you want to collect data from:
- Up to 20,000 pages views per day – $89/month
- Up to 50,000 pages views per day – $189/month
- Up to 120,000 page views per day – $289/month
- Up to 400,000 page views per day – $589/month
Inclusions:
- All features of Professional PLUS plan
- No Hotjar branding
- Advanced features access
Agency
Hotjar’s Agency plan is for agencies and consultants that offer service for their client’s sites. It gives access to an agency account with pricing based on the client account’s site they are managing with a discounted price.
Inclusions:
- Central account with unlimited sites for clients
- Volume pricing discount
- Use own logo for Hotjar interface rebranding
- Client users invitation for accessing and managing their data
Integrations
Hotjar has seamless integrations with the following apps:
- Hubspot
- Segment
- Omniconvert
- Optimizely
Meanwhile, Hotjar works right out of the box with one script for the following platforms:
- PrestaShop
- Instapage
- LightCMS
- Squarespace
- Unbounce
- Drupal
- Google Tag Manager
- HubSpot
- Shopify
- Magento
- Weebly
- WordPress
- Joomla
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unbounce, Nintendo, Microsoft, Intuit, Autodesk
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.
Company Email
Company's Address
Hotjar Ltd, Level 2
St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000
Malta
Hotjar Comparisons
Popular Hotjar Alternatives
Almost as essential as useful features and client support level are pricing packages offered by Freshworks CRM and Hotjar. Even though cost should not be a deciding element it’s surely an important thing to think about. You should expect a flexible pricing package that can be matched with your team size and easily scaled up when your business grows. You should be certain you don’t pick plans that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it feels like to work with Freshworks CRM and Hotjar.
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