Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Behavioral segmentation
- Basic segmentation
- Tasks and appointments tracking
- Advanced CRM customization
- Drag and Drop Marketing Journey builder
- A/B Testing
- Heatmap
- Freddy AI Insights
- Session Replay
- Form Analysis
- Funnel Analysis
- Marketing analytics
- Event tracking
- Contact and account management
- Email marketing campaign management
- Notification center
- Data administration
- Chat management
- Messaging app integration
- Website integration
- Data security management
- Conversion rate optimization
- Landing page builder
Pricing Info
Pricing Info
Freshmarketer offers four pricing tiers that are billed either monthly or annually. The number of users for the plans is based on the number of “marketing contacts” and not per user.
Free Plan
- Up to 100 base contacts
- Marketing Activities: Tasks, Appointments, and Notes
- Contact Management
- CRM Customization: Rename modules, Search
- Email Marketing Campaigns
- Data Administration
- 24/5 support
- Mobile App for Android and iOS
Growth Plan – $19/user/month (Billed Annually) or $23/user/month (Billed Monthly)
- Everything in the Free plan
- Up to 2,000 base contacts
- Basic Segmentation
- Custom Fields
- Merge/Clone Records
- Drag-and-drop Email Editor
- Custom Domains
- Marketing Journey Builder
- Notifications (In-app, email, mobile phone, desktop)
- AI insights
Pro Plan – $89.40 $149/user/month (Billed Annually) or $107.40 $179/user/month (Billed Monthly)
- Everything in the Growth plan
- Up to 5,000 base contacts
- Behavioral Segmentation
- Advanced CRM Customization
- Time-zone based delivery of emails
- IntelliAssign – Round robin method to transfer incoming chat queries to agent
- Custom Roles for Access Rights
Enterprise Plan – $179.40 $299/user/month (Billed Annually) or $215.40 $359/user/month (Billed Monthly)
- Everything in the Growth plan
- Up to 10,000 base contacts
- Sales and Marketing Home Dashboard
- Auto-profile Enrichment
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Freshmarketer is currently offering a 40% discount on the Pro and Enterprise plans. The discount covers the first 12 months of renewal. Customers will also receive complimentary onboarding services valued at $1000. The offer is valid until February 29, 2024. The discount is applicable for customers who sign up during the specified holiday promotion period and from the holiday landing page.
Integrations
Integrations
Freshmarketer users can leverage its app marketplace and its API capabilities to integrate with a number of applications. Some examples of apps it can connect with are:
- Website Integration
- SMS Integration
- Facebook Messenger
- Apple Business Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sears, Saraiva, Mindable
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
All-in-one conversion rate optimization (CRO) suite designed to help marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. With powerful campaigns analytics in Freshmarketer, users gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams.
Company Email
Contact No.
Company's Address
San Francisco, USA
1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
Freshmarketer Comparisons
Popular Freshmarketer Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Almost as crucial as features and customer support level are pricing options given by Freshmarketer and Freshworks CRM. While cost should not be the sole factor it’s definitely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and effortlessly scaled up if your business develops. Make sure you don’t opt for plans that include additional tools that you won’t find a use for and always try to contact with the vendor directly because enterprises can usually benefit from discounts. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a solid overview of what it’s like to work with Freshmarketer and Freshworks CRM.
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