Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chart of Accounts Development
- Reconciliations
- Accounts Receivables/Payable Management
- Oversee Bookkeeping
- Payroll Processing
- Payroll Obligations
- Internal/External Analysis
- Ratio Analysis
- KPI (Key performance indicator) Analysis
- PESTEL Analysis
- SWOT Analysis
- Real Time Processing Solutions
- Data Conversion
- QuickBooks Data Utilities
- Data Rebuild and Verify
- Data Cleansing
Pricing Info
Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:
Bookkeeping Services – $49.95/hour
- Casting/Posting/Importing of Transactions
- Categorization or Classification into Respective Accounts
- Checking, Credit Card, Paypal and Other Liability accounts.
- Monthly Reconciliation Reports
- Invoicing/Billing
- Aging analysis
- Data Analysis
- Financial Reporting
- Preparation of Monthly, Quarterly, and Yearly Financial Statements
Payroll Services – $99.95/hour
- Commission Reports
- Timesheets
- Wages and Salaries Statements (Employee Wise, Department Wise),
- Bonus and all other benefits statements.
- Pay Slip and Pay Checks
- Leave Encashment
- Vacations and Sick Leave Tracking
- Determination of the Payroll Taxes Withheld (Liability)
- All IRS Obligation like Form W2, W3 and 940.
- 401K, Medical Insurance and other deductions from the employees’ Paychecks.
- Workers Compensation Reporting
- All required obligations towards your independent contractors
Financial Analysis – $49.95/hour
- Internal/External Analysis:
- Ratio Analysis,
- KPI (Key performance indicator) Analysis
- PESTEL Analysis
- SWOT Analysis
- Determination of the Overall Objectives, Mission and Vision of an idea
QuickBooks Solutions – $599.95
- QuickBooks Setup and Training
- Data Integration (QuickBooks and 3rd part apps for different industries.
- Complete AP/AR and Reconciliation Solutions through applications where necessary.
- Real Time Processing Solutions
- Data Conversion
- QuickBooks Data Utilities
- Data Rebuild and Verify
- Data Cleansing
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.
Company Email
Contact No.
Company's Address
1968 S. Coast HWY #564
Laguna Beach, CA 92651
USA
QB Techs Comparisons
Popular QB Techs Alternatives
In the event you continue having second thoughts about which software will work best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Freshdesk Omni has 0 likes on their official page while QB Techs profile is liked by 23 people.
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