Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- TV dashboard creation
- Metrics visualization
- Simple screen management
- Dashboard customization
- Multiple dashboard displays
- Collaboration
- Secure link sharing
- Chrome extension
- IP restriction to specific devices
Pricing Info
Geckoboard offers four different pricing plans.
Basic: $31/month*
- 2 dashboards
- Send to 1 TV
- 1 User
Team: $ 127/month*
- 5 dashboards
- Send to unlimited TVs
- Unlimited users
- Priority email support
- Mobile access
Team Plus: $ 199/month*
- 10 dashboards
- Send to unlimited TVs
- Unlimited users
- Priority email support
- Mobile access
Company: $ 479 /month*
- Unlimited dashboards
- Send to unlimited TVs
- Unlimited users
- Dedicated Customer Success Manager
*All prices reflect contracts on an annual basis. You can pay 20% more on annual plans.
Integrations
- AirBrake
- Amazon Cloudwatch
- appFigures
- Basecamp
- Bitly
- Buffer
- Campaign Monitor
- Chargify
- Chartbeat
- Clicky
- Delighted
- Facebook Ads
- Flurry
- FreshBooks
- Get Satisfaction
- GitHub
- GoSquared
- Google Adsense
- Google Adwords
- Google Analytics
- Google Calendar
- Google Sheets
- Google+
- Graphite
- Heroku Data Clips
- Highrise
- HubSpot
- Intercom
- JIRA
- Jenkins
- Keen IO
- Klout
- MailChimp
- Mandrill
- Mention
- Mixpanel
- New Relic
- PagerDuty
- Paypal
- Pingdom
- Pipedrive
- Pivotal Tracker
- Podio
- Positionly
- RSS/Atom Feed
- Recurly
- Salesforce
- SendGrid
- Server Density
- Shopify
- StatusCake
- TeamCity
- Trello
- Tumblr
- Twilio
- Uservoice
- Vimeo
- Xero
- YouTube
- Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BBC, Dow Jones, DigitalOcean, Lyst
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Geckoboard is a tool for aggregating, visualizing and sharing the important data that drives your business.
Company Email
Company's Address
310, Curtain House, 134-146 Curtain Road, London EC2A 3AR, United Kingdom
Geckoboard Comparisons
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Please note that even though both Freshdesk Omni and Geckoboard may provide a reliable range of features every service could be aimed at a different company size. If you are comparing features you should give some attention to a company type they are catering to. Some elements could scale up efficiently for big enterprises but if you run a small or mid-sized company it’s often more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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