Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- GoToMeeting
- Email Automation
- Custom Branding
- Channel Page
- Practice Settings
- Audience Interaction
- Audience View, Management & Spotlight
- Handouts Mobile Support
- Lead Management
- HDFaces Video Conferencing
- Network Security
- Desktop/Application Sharing
- Reporting and Analytics
- Polls, Handouts, and Q&A
- Full-Service Registration
- Integrations
- VoIP, Phone & Toll-Free
- Online & Local Recording
- GoToStage
- Custom URL
- Recorded Events
- Certificates
- Video Editor
- Transcripts
- Source Tracking
- Video Sharing
- Video Embedding
- APIs
- Mobile Apps
- Pre-recorded Events
Pricing Info
Three pricing plans are offered as well as a free 7-day trial. Each subscription includes registration, presentation, and robust reporting services.
Starter – $89/organizer/month, billed annually
- 100 Participants
- 1 Channel Page
- Reporting and Analytics
- Polls, Handouts, and Q&A
- Full-Service Registration
- Automated Emails
- Accept Payments
- Custom Branding
- Integrations
- VoIP, Phone & Toll-Free
- Online & Local Recording
- GoToStage
Pro – $199/organizer/month, billed annually
- 500 Participants
- 3 Channel Pages
- Reporting and Analytics
- Polls, Handouts, and Q&A
- Full-Service Registration
- Automated Emails
- Accept Payments
- Custom Branding
- Integrations
- VoIP, Phone & Toll-Free
- Online & Local Recording
- GoToStage
- Custom URL
- Recorded Events
- Certificates
- Video Editor
- Transcripts
- Source Tracking
- Video Sharing
- Video Embedding
- No Download
Plus – $429/organizer/month, billed annually
- 1,000 Participants
- 5 Channel Pages
- Reporting and Analytics
- Polls, Handouts, and Q&A
- Full-Service Registration
- Automated Emails
- Accept Payments
- Custom Branding
- Integrations
- VoIP, Phone & Toll-Free
- Online & Local Recording
- GoToStage
- Custom URL
- Recorded Events
- Certificates
- Video Editor
- Transcripts
- Source Tracking
- Video Sharing
- Video Embedding
- No Download
Integrations
GoToWebinar integrates with the following business systems and applications:
- AWeber
- HubSpot
- HubSpot CRM
- Marketo
- Oracle | Eloqua
- Salesforce Pardot
- ActiveDEMAND
- Leadpages
- Webmecanik
- PlusThis
- CirQlive
- Automate.io
- Zoho CRM
- Marketo
- Infusionsoft
- Unbounce
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unbounce, Ontario Systems, National Training, Inc.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoToWebinar is the simple, self-service webinar tool that makes it easy to host large-scale online events. This web conferencing platform has a wide array of applications all geared towards the planning, managing, promoting, and analyzing of effective web events.
Company Email
Contact No.
Company's Address
LogMeIn
320 Summer Street
Boston, MA 02210
USA
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Both Freshdesk Messaging and GoToWebinar were reviewed by a panel of independent SaaS experts who conducted a full analysis of all core elements of every software. Their final score was prepared with unique SmartScore model which gives a separate partial score to every component including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a solution before giving it a final score.
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