eTechSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Pricing Info
Pricing Info
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
Integrations
Integrations
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Frank Berton, Spark Solutions, PRM Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eTechSupport is an MSP that employs experienced and innovative professionals to solve the infrastructure management and customer support challenges of web hosting companies.
Company Email
sales@etechsupport.net
Contact No.
Company's Address
eTechSupport
ESDS Software Solution Limited, Plot No. B- 24 & 25, NICE Industrial Area Satpur, MIDC, Nashik, Maharashtra 422007
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Password Storing and Sharing
- Password Organization
- Assign Permissions
- Attachments
- Due Dates
- Favorites
Pricing Info
TeamsID offers three SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Family Edition – $2/user/month
- Family Features
- Unlimited records
- Unlimited teams
Business Edition – $3/user/month
- Team Features
- Unlimited records
- Unlimited teams
On Premise Edition – $2,500/annual site license
- Linux or Windows
- Single click install
- All TeamsID features
- Self-hosted On-Premise
Integrations
TeamsID integrates with the following business systems and applications:
- G Suite
- SplashID
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
US Department of Energy, Foxtail Marketing, Adobe
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Flexible and powerful, TeamsID helps secure passwords and other sensitive and critical information - account numbers, codes, and other records.
Company Email
helpserve@splashdata.com
Company's Address
01 Los Gatos-Saratoga Rd.
Los Gatos, CA 95030
USA
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Almost as essential as useful features and client support responsiveness are pricing options provided by eTechSupport and TeamsID. Even though price should not be the sole factor it’s without a doubt a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and painlessly scaled up every time your business grows. You should be certain you don’t select packages that have advanced functionalities that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often benefit from more affordable prices. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a useful experience that doesn’t require you to invest any money and offers a practical overview of what it feels like to work with eTechSupport and TeamsID.
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