Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Financial widgets
- Screen sharing & audio/video broadcasting
- Powerful admin dashboard
- Direct access to MT4 web trader
- Create pay-to-access chatroom
- Checkout buttons/links generation
- Private trading groups
- Monetization
Pricing Info
Pricing Info
Public – Free
- Unlimited users
- Financial widgets (DataFlash, Economic Calendar, Talking twitter)
- Screen sharing & audio/video broadcasting (YouTube Live)
- Powerful admin dashboard
- Direct access to MT4 web trader
Premium – 10% Transaction fee
- All Public features
- Create pay-to-access chatrooms. Define price, recurring interval, trial etc.
- Generate checkout buttons/links
- Low-latency screen sharing, audio/video broadcasting
Private – $12/user/month
- All Premium features
- Made for private trading groups where public access is prohibited
Access is controlled by admin
Integrations
Integrations
Echofin integrates with the following business systems and applications:
- Forex Calendar
- TradingView.com Charts
- StockTwits
- DataFlash
- Financial Twitter
- MT4 Webtrader
- Mixpanel
- Active Campaign
- MailChimp
- Clicky
- Google Analytics
- Postmark
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Share media, highlight charts or broadcast live video stream straight from your chat timeline!
Company Email
support@echofin.co
Contact No.
Company's Address
108 West 13th Street
Wilmington, Delaware 19801
USA
echofin Comparisons
Popular echofin Alternatives
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
Vocalcom Cloud Contact Center Comparisons
Popular Vocalcom Cloud Contact Center Alternatives
Both echofin and Vocalcom Cloud Contact Center were tested by a team of independent SaaS experts who conducted a detailed study of all important elements of every service. Their final rating was prepared by means of unique SmartScore algorithm which calculates an individual partial score to each element such as: main features, client support, mobile support, security, user satisfaction as well as market presence. We realize useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a product before giving it a final score.
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