What is better DataKnowl or Medallia Concierge? If you wish to have a quick way to decide which CRM Software product is better, our proprietary method gives DataKnowl a score of 8.0 and Medallia Concierge a score of 8.0 for all round quality and performance. At the same time, DataKnowl is rated at N/A%, while Medallia Concierge is rated N/A% for their user satisfaction level.
You can also assess their product details, including features, tools, options, plans, prices, and others. Check if the software can customize a few of its processes to make sure the software fits your own business workflows.
People who are pressed for time or want a Customer Service Software recommendation from our experts may want to examine these top choices for the current year: Freshdesk, Salesforce Service Cloud, Freshdesk Omni.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Please keep in mind that while both DataKnowl and Medallia Concierge may provide an excellent set of features each solution might be aimed at a different business size. If you are comparing features you may want to pay attention to a business type they are aimed at. Some elements could scale up well for large enterprises but if you own a small or mid-sized company it’s often better to avoid paying for advanced features that you might never use.
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