Vocalcom Cloud Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Internet Usage Monitoring
- Application and Device Control
- Endpoint Security
- Employee Monitoring
- Web Filtering
- Reporting and Analytics
- Productivity Assessment
- Remote Work Monitoring
- Access Control
- Customizable Policies
Pricing Info
Pricing Info
CurrentWare offers different pricing plans suited for various business types and a 14-day trial for each plan. Contact the vendor for a free demo with a personalized consultation.
AccessPatrol – $5/user/month (billed annually)
- 10-99 users
- Block USBs
- Allow List
- Block Files
- USB Reports
- USB Alerts
- Access Code
BrowseControl– $5/user/month (billed annually)
- 10-99 users
- URL Filter
- Category Filter
- App Blocker
- Port Filter
- Time Controls
- Block Message
BrowseReporter – $5/user/month (billed annually)
- 10-99 users
- Web Browsing
- Software Use
- Productivity
- Screenshots
- Idle Time
- Bandwidth Use
enPowerManager – $5/user/month (billed annually)
- Control Power
- Logon Tracking
- Power Reports
- Scheduler
- Delay Shutdown
- Power Plans
The full CurrentWare Suite with all 4 modules is $12 per user/month, billed annually
Integrations
Integrations
CurrentWare has not provided information about integrations to third-party apps.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Mitsubishi Electric, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CurrentWare offers a complete line of compliance employee monitoring solutions for online filtering, insider threat detection, endpoint security, and administrative management.
Company Email
info@currentware.com
Contact No.
Company's Address
Currentware Inc.
55 Hawktree Rdg, Ottawa, Ontario, K2J 5N7,
Canada
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Pricing:
Starting from €65
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Pricing Info
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
Integrations
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyundai, McDonald's, Orange, GazMetro
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Company Email
Contact No.
Company's Address
25 rue Balzac,
75008 Paris,
France
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Almost as important as features and client support responsiveness are pricing packages offered by CurrentWare and Vocalcom Cloud Contact Center. While pricing should not be the only element it’s surely a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your company size and painlessly scaled up when your business expands. Make sure you don’t opt for pricing plans that include extra tools that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and provides you with a solid overview of what it’s like to work with CurrentWare and Vocalcom Cloud Contact Center.
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