What is better ContactWorld or Squaretalk? When you compare ContactWorld and Squaretalk, you can actually see which Communications Software product is the better alternative. This ensures that your company will be able to choose most productive and useful program. You can study the specifics, like available tools, costs, plans offered by each vendor, offer conditions, etc.
We also let you evaluate their all round scores to know which one looks to be more suitable. ContactWorld has 8.2 points for overall quality and N/A% rating for user satisfaction; while Squaretalk has 8.5 points for overall quality and 97% for user satisfaction. Likewise, you can also assess which software company is more reliable by sending an email request to both and find out which one replies faster.
In case you you want to quickly find the more reliable Communications Software according to our review team we recommend you examine the following products: monday.com, Slack, RingCentral.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Almost as crucial as features and client support level are pricing options made available by ContactWorld and Squaretalk. Even though price should not be the only element it’s without a doubt a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your company expands. You should be certain you don’t choose packages that have complex tools that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually count on special pricing. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a practical overview of what it feels like to work with ContactWorld and Squaretalk.
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