What is better CloudTalk or Tresta? To make sure you acquire the most effective and productive Business Phone Systems for your company, you have to compare products available on the market. For example, here it is possible to match CloudTalk’s overall score of 8.5 against Tresta’s score of 8.9. You can even compare their general user satisfaction: CloudTalk (100%) vs. Tresta (97%).
Moreover, you can review their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to choose the best software for your needs. Of course you have to know your specific needs to realize which service matches those needs.
We did our best to review all popular Call Center Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, JustCall, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Tresta pricing starts at $15 per user per month. It has simple and straightforward pricing — you pay a monthly fee for each user and phone number on your account. This gives you unlimited usage and access to all features, with no contract and extra charges for calls and text.
No Business Phone Systems will manate to cover all the needs of a company. While main features of CloudTalk and Tresta are obviously a priority you should also thoroughly study the integrations supported by every service. Very often your team will already be making use of other types of SaaS software in your company and it’s much more beneficial to go with services that integrate well with one another. If you do that you can ensure an effortless exchange of data between your teams and services, which can considerably reduce time devoted to migrating between one app and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
