What is better CloudTalk or Shine Interview? To ensure that you find the most helpful and productive Communications Software for your company, you have to compare products available on the market. For instance, here it is possible to match CloudTalk’s overall score of 8.5 against Shine Interview’s score of 8.0. You may also examine their general user satisfaction: CloudTalk (100%) vs. Shine Interview (97%).
What’s more, you can review their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are more likely to pick the best software for your company. It’s clear you have to know your unique needs to realize which service meets those needs.
If you need to quickly locate the more reliable Call Center Software according to our review team we advise you check out these products: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Shine Interview’s enterprise pricing is based on the number of users that you want to avail. Discounts are available for more than 10 users. A free trial is available.
Teleperformance, Local Government Association, REED Education
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Shine Interview is a video interview platform that improves the hiring process with thorough evaluations, a diverse pool of candidates, shareable records, and more.
You should pay attention to the fact that while both CloudTalk and Shine Interview may offer a reliable range of features each app could be aimed at a different company size. If you are comparing features you may want to give some attention to a business type they are meant for. Certain functionalities might scale up efficiently for huge enterprises but if you run a small or medium business it’s usually better to stay away from paying for customized functionalities that you may never have a chance to use.
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