What is better CloudTalk or Secure Suite? A sensible way to choose the right Communications Software product for your company is to compare the solutions against each other. Here you can compare CloudTalk and Secure Suite and see their features compared in detail to help you decide on which one is the more effective product.
Furthermore, you can examine their overall ratings, such as: overall score (CloudTalk: 8.5 vs. Secure Suite: 6.8) and user satisfaction (CloudTalk: 100% vs. Secure Suite: N/A%). Browse through their distinctive features and similarities and discover which one outperforms the other. Likewise, anticipate the state of your company tomorrow; will your business outgrow the app in the next couple of years?
Those of you who don't have much time or want a Call Center Software suggestion from our team might want to investigate these top choices for the current year: JustCall, Freshdesk Contact Center, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Every time you research various Communications Software solutions you shouldn’t only explore their features list and offered pricing plans. Keep in mind the product must be adjusted to your needs and team so the more flexible their offer the better. Explore what OSes are supported by CloudTalk and Secure Suite and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this may be a deal breaker for many companies.
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