What is better CloudTalk or Ooma Office? If you wish to get a convenient way to decide which Communications Software product is better, our exclusive system gives CloudTalk a score of 8.5 and Ooma Office a score of 9.0 for general quality and performance. Moreover, CloudTalk is rated at 100%, while Ooma Office is rated 93% for their user satisfaction level.
You can also review their product details, including features, tools, options, plans, pricing, and others. Find out if the software allows you to customize a few of its funnels to ensure the app matches your own business processes.
We are aware that not all people have enough time to examine a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Ooma Office has small business and enterprise pricing with all-inclusive features and no contract. A money-back guarantee is available. Here’s an overview of its available plans below:
Small Business – $19.95/user/month
All enterprise-grade features
Enterprise – By quote
Custom communications solution
Hardware
Ooma Office also offers hardware packages that are priced according to individual business needs. Contact the vendor for complete pricing information.
An affordable, robust, and advanced VoIP and security system designed for business and home use. Ooma Office is recommended for small to medium businesses, as well as freelancers operating in different industries. It provides the basic features that you'd ever need from a VoIP solution at a fraction of the cost.
You shouldn’t count on just a broad range of useful tools and scalable pricing from a well-known Communications Software. Almost as important as main features is a top-notch customer support. You want to guarantee that when you have any questions about CloudTalk or Ooma Office, or you struggle with some problems, or perhaps you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to profit from personal training or at the very least an FAQ you can use.
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