What is better CloudTalk or Heymarket? If you want to get a easy way to find out which Communications Software product is better, our proprietary algorythm gives CloudTalk a score of 8.5 and Heymarket a score of 7.7 for general quality and performance. At the same time, CloudTalk is rated at 100%, while Heymarket is rated N/A% for their user satisfaction level.
You can also examine their product details, including functions, tools, options, plans, prices, and more. See if the application can customize at least part of its workflows to ensure the app fits your own business workflows.
Those of you who want to save some time or could use a Call Center Software advice from our experts may want to take a look at these top choices for the current year: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
You should pay attention to the fact that while both CloudTalk and Heymarket may have a reliable array of features each solution might be aimed at a different company size. If you are analyzing various solutions you should focus on a business size they are catering to. Some functionalities may scale up well for large enterprises but if you own a small or mid-sized company it’s frequently more sensible to stay away from paying for advanced functionalities that you might never actually use.
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