What is better CloudTalk or FlexiServer? It’s easy to our scoring system to help you get a general idea which Communications Software product is will work better for your business. For overall product quality, CloudTalk attained 8.5 points, while FlexiServer earned 9.5 points. Meanwhile, for user satisfaction, CloudTalk scored 100%, while FlexiServer scored 100%.
Details about their functions, tools, supported platforms, customer support, etc. are given below to give you a more versatile review. Remember to choose only the tools your business requires so you don’t waste cash for functions that are unnecessary.
In case you you want to quickly identify the more reliable Call Center Software according to our experts we advise you examine these products: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
FlexiServer offers three SMB and enterprise pricing options for users to choose from. Give the details a look, and choose the best plan for your business:
FlexiServer Employee Management Business Edition
$159 / one-time payment
Full featured installation of FlexiServer for up to 10 staff
FlexiServer Employee Management Corporate Edition
$385 / one-time payment
Full featured installation of FlexiServer for up to 25 staff
FlexiServer is an attendance and productivity application that has comprehensive tools to monitor employee work hours and computer usage. The solution helps businesses raise productivity and efficiency by generating actionable insights from tracked employee behavior from attendance to emails. With this, organizations can optimize actions, processes, and policies.
If you continue having second thoughts about which product will perform best for your company it may be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how big is its online presence.For instance, if you check CloudTalk LinkedIn account you’ll see that they are followed by 40 users. In case of FlexiServer the amount of followers on their LinkedIn page is 8290.
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