What is better CloudTalk or Cisco Unified Communications Manager? Selecting the best Business Phone Systems for your company is complicated with a lot of features, options, and terms to consider. However, depending on our website will help you to simplify the necessary steps by showing all major services in a single location.
For instance, you can contrast CloudTalk and Cisco Unified Communications Manager for their tools and overall scores, namely, 8.5 and 9.2, respectively. Similarly, you can see which software has superior general user satisfaction rating: 100% (CloudTalk) and 92% (Cisco Unified Communications Manager) to find out which software is the better choice for your company. Don’t simply choose the solution with the lowest price, but the software that has the best value.
We are aware that not all people have enough time to try out dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Cisco Unified Communications Manager’s SMB and enterprise pricing plan information is available upon request. Please contact the vendor, and ask for a quote.
Cisco Unified Communications Manager supports integration with many third-party line-of-business applications and communication systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Watkins Glen Central School District , Almirall, RSA Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable, scalable, and highly interoperable communication and collaboration solution that allows teams in various industries to interact and engage from a unified platform, enhance productivity and mobility, and ensure security and compliance.
Almost as essential as features and customer support level are pricing options offered by CloudTalk and Cisco Unified Communications Manager. Although price should not be the only aspect it’s definitely an important thing to think about. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your company develops. Be sure that you don’t opt for pricing plans that include advanced functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can often count on discounts. You should also give a chance to a free trial or demo of every software to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and gives you a reliable overview of what it feels like to work with CloudTalk and Cisco Unified Communications Manager.
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