What is better CloudTalk or Cisco Unified Communications Manager? Comparing CloudTalk and Cisco Unified Communications Manager, it is simple to see which Business Phone Systems product is the more effective option. This guarantees that your company can select the most productive and effective application. You can check the details, such as available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you evaluate their all round scores to know which one seems to be more beneficial for your firm. CloudTalk has 8.5 points for overall quality and 100% rating for user satisfaction; while Cisco Unified Communications Manager has 9.2 points for overall quality and 92% for user satisfaction. Likewise, you can also assess which vendor is more reliable by sending an email inquiry to both vendors and check which company replies without delays.
We are aware that not all people have enough time to try out dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Cisco Unified Communications Manager’s SMB and enterprise pricing plan information is available upon request. Please contact the vendor, and ask for a quote.
Cisco Unified Communications Manager supports integration with many third-party line-of-business applications and communication systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Watkins Glen Central School District , Almirall, RSA Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable, scalable, and highly interoperable communication and collaboration solution that allows teams in various industries to interact and engage from a unified platform, enhance productivity and mobility, and ensure security and compliance.
Every time you select a app that you believe will be an actual asset for your company you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the product will vary, depending on your own goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate impression of how real users of CloudTalk and Cisco Unified Communications Manager rate their experience with the software. Our algorithm is based on advanced analysis of product appearances on other sites, social media and blogs, so you will get a complete and reliable overview of what other clients think about each solution. In this case CloudTalk has a total satisfaction rating at 100% while for Cisco Unified Communications Manager 92% of people say they had a positive experience with it.
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