What is better CloudTalk or ChatOnGo? You can use our scoring system to provide you with a general idea which Communications Software product is more suitable for your business. For overall product quality, CloudTalk earned 8.5 points, while ChatOnGo gained 8.0 points. Meanwhile, for user satisfaction, CloudTalk scored 100%, while ChatOnGo scored 100%.
Specifics of their unique elements, tools, supported platforms, customer support, and more are given below to give you a more correct assessment. Keep in mind to choose only the functions your business requires to avoid wasting resources for functions that are unnecessary.
In case you you need to quickly identify the top Call Center Software according to our experts we recommend you check out one of these products: Freshdesk Contact Center, JustCall, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
In the event you continue having doubts about which service will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular each app is and how large is its online presence. For instance, in case of Facebook CloudTalk has 206 likes on their official page while ChatOnGo profile is liked by 216 users.
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