What is better CloudTalk or Channels? Getting the appropriate Business Phone Systems product is as simple as contrasting the strong and weak features and terms offered by CloudTalk and Channels. Here you can also match their general scores: 8.5 for CloudTalk vs. 8.5 for Channels. Or you can verify their general user satisfaction rating, 100% for CloudTalk vs. 95% for Channels.
We suggest that you take some time to analyze their specific functions and figure out which one is the better alternative for your organization. What’s more don’t forget to consider your company’s or industry’s special situation, such as, a multilingual solution for a global team or a mobile app to help you work away from your office.
We are aware that not all people have the time to test a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
When you choose a product that you think will be an actual asset for your team you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently personal experience with the product may be different, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you an immediate overview of how actual users of CloudTalk and Channels estimate their contact with the service. Our system is based on detailed analysis of product appearances on other websites, social networks and blogs, so you are going to obtain a complete and reliable landscape of what other users think about each app. In this case CloudTalk has a total satisfaction rating at 100% while for Channels 95% of people claim they had a positive experience with it.
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