What is better Channels or CloudTalk? When comparing Channels and CloudTalk, you can actually see which Business Phone Systems product is the better option. This ensures that your business can select the most productive and efficient application. You can examine the specifics, like available tools, costs, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their all round scores to know which one looks to be more suitable. Channels has 8.5 points for overall quality and 95% rating for user satisfaction; while CloudTalk has 8.5 points for overall quality and 100% for user satisfaction. Likewise, you can also check which vendor is more credible by sending an email request to both and find out which vendor replies without delays.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered out there, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
If you are still having second thoughts about which software will be best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are quite often a way to see how popular each service is and how large is its online presence.For example, if you look at Channels LinkedIn profile you’ll find out that they are followed by 773 users. In case of CloudTalk the number of followers on their LinkedIn page is 40.
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