Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Broadcasting
- Muting and Spam Protection
- Automated Surveys
- Team Management
- One-Time Responses
- Textable Landlines
- Office Hours
- Call Forwarding
- Robo-Call Protection
- Notifications
- Schedule Texts
- Unique, Localized Phone Numbers
- Live Inbox
- Status Tracking
- Assignable Conversations
- Team Permissions
- First-Class Call Quality
- Multimedia Messages
- Native Slack Integration
- Voicemail Inbox
- Avochato Caller ID
- Chat Widget
- Assisted Intelligence
- TCPA Keyword Compliance
- Keyword-Activated Responses
- Contact Uploading and Syncing
- Fast Search
- Analytics
- Message Templates
- Programmable API
- Security
- Google Adwords Click-to-Message
- Multiple Phone Numbers
- Tags
- Secure Contact Lists
Pricing Info
Pricing Info
Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:
Core – $99/month
- Unlimited team members
- Up to 2500 messages
- One phone numbers
- After hours responses
- Call forwarding Voicemail
- Slack integration
Standard – $198/month
- Everything in Core
- Up to 5000 messages
- 3 phones numbers
- Desk.com integration
- Office 365 integration
Pro – $396/month
- Everything in the Standard plan
- Up to 10000 messages
- 4 or more phone numbers
- Salesforce integration
Integrations
Integrations
Avochato integrates with the following business systems and applications:
- Slack
- Office 365
- Desk.com
- Salesforce
- Zapier
- Any software that Zapier integrates with
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An SMS and phone-centric communications platform that provides omnichannel CRM, sales, marketing, and support capabilities. Its comprehensive feature set includes a website chat widget, textable landlines, contact management, scheduled texts, broadcasts, and more. Avochato’s unique specialized offering can round out your marketing and sales efforts.
Company Email
Contact No.
Company's Address
Avochato,
San Francisco, California
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
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Almost as essential as useful features and client support quality are pricing plans provided by Avochato and Freshdesk Omni. Even though pricing should not be the only element it’s without a doubt an important thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your company expands. You should be certain you don’t select pricing plans that have extra functionalities that you won’t find useful and always try to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with Avochato and Freshdesk Omni.
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