What is better Alchemer or JourneyFlow? When you need a competent Customer Experience Management Software product for your company you have to make time to assess several options. It doesn’t have to be challenging, and can be as straightforward as matching their functions in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can find Alchemer’s overall score of 9.6 and compare it against JourneyFlow’s score of 8.0; or Alchemer’s user satisfaction level at 94% versus JourneyFlow’s 100% satisfaction score.
The assessment will help you find out the good and bad points of each program, and choose which fits you requirements better. On top of the rich features, the software which is simple and intuitive is always the better option.
Currently, the leading services in our Survey Tools category are: Alchemer, Qualtrics Research Core, Sogolytics.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
You shouldn’t expect only a wide set of useful tools and flexible pricing packages from a popular Customer Experience Management Software. Almost as important as main features is a top-notch customer support. You want to ensure that if you have any questions about Alchemer or JourneyFlow, or you face some problems, or perhaps you’ll want to ask for a specific update or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to benefit from personal training or at least an FAQ you can use.
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