What is better Alchemer or Gladly? Specific organizations need different types of CRM Software. To learn which solution meets your requirements, consider reviewing various alternatives feature by feature including their terms and pricing. Similarly, you may get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: Alchemer (9.6) vs. Gladly (7.4) for all round quality and performance; Alchemer (94%) vs. Gladly (N/A%) for user satisfaction rating. Examine their strong and low points and find out which software is a better option for your company. A simple, practical tactic is to write the advantages and disadvantages of both applications next to each other and check which solution comes on top.
Our team put a lot of effort to review all popular Survey Tools products offered on the market, but among all the ones we reviewed these three deserved our special attention: Sogolytics, Alchemer, Qualtrics Research Core.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Almost as essential as functionalities and customer support level are pricing plans made available by Alchemer and Gladly. While pricing should not be the sole element it’s definitely a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your company size and easily scaled up when your business expands. Make sure you don’t pick packages that have additional tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can usually count on special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a useful experience that doesn’t need you to invest any money and offers a reliable overview of what it’s like to work with Alchemer and Gladly.
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