What is better ActiveBatch or Gladly? You can use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, ActiveBatch received 8.8 points, while Gladly earned 7.4 points. Meanwhile, for user satisfaction, ActiveBatch scored 97%, while Gladly scored N/A%.
Details about their characteristics, tools, supported platforms, customer service, and more are available below to give you a more versatile review. Remember to choose only the tools your company needs so as not to waste cash for functions which are redundant.
Our team put a lot of effort to prepare reviews of all popular Workflow Management Software solutions that you can find out there, but among them these three deserved our special attention: Wrike, monday.com, Trello.
ActiveBatch natively integrates with the following applications:
Active Directory
Crystal Reports
CyberArk Application Access Manager
Exchange Server
Oracle Job Scheduler
PowerShell
SQL Server Scheduling
Task Scheduler Automation
Amazon EC2
Hadoop Ecosystem
IBM Cognos BI
IBM DataStage
IBM PureData (Netezza)
Informatica Cloud
Informatica PowerCenter
Microsoft Azure
Microsoft Dynamics AX
Microsoft SharePoint
Microsoft System Center
Configuration Manager
Operations Manager
Orchestrator
Service Manager
Virtual Machine Manager
Microsoft Team Foundation Server
Oracle EBS
Oracle PeopleSoft
SAP BusinessObjects Data Services
SAP NetWeaver
ServiceNow
Teradata
VMware
ActiveBatch also has API accessibility so you can custom-integrate it with your existing solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Verizon, Bosch, Subway
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cross-platform workflow automation tool that can handle job scheduling and workload distribution and management. It eliminates scripting through prebuilt, pretested, production-ready Job Steps for no-code workflow assembly while supporting existing script investments. This eliminates the hassle and coding associated with workflow development.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Please keep in mind that even though both ActiveBatch and Gladly may provide a reliable set of features every software might be designed for a different company size. If you are studying different apps you may want to focus on a business size they are aimed at. Specific functionalities could scale up with no problem for big enterprises but if you run a small or mid-sized business it’s often better to refrain paying for customized features that you might never have a chance to use.
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