What is better Acquire or KnowledgeOwl? You can use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Acquire received 8.5 points, while KnowledgeOwl gained 8.0 points. Meanwhile, for user satisfaction, Acquire scored 99%, while KnowledgeOwl scored 97%.
Details about their unique elements, tools, supported platforms, customer support, etc. are given below to help you get a more accurate assessment. Keep in mind to choose only the features that you need so you don’t waste money for tools which are redundant.
In case you you would like to quickly find the more reliable Customer Support Software according to our experts we suggest you check out these products: Zendesk, Freshdesk, Freshdesk Omni.
Acquire integrates with the following business systems and applications:
Microsoft Dynamic CRM
Zoho
Salesforce
Hubspot
Infusionsoft
SugarCRM
Zoho support
Freshdesk
Zendesk
Zapier
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Lexus, Audi, Kleer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform. It has innovative tools like speech recognition, one-way video support, visitor journeys, and real-time traffic analytics. With this full-stack, you can be confident with the support you provide.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Almost as important as features and user support quality are pricing options made available by Acquire and KnowledgeOwl. Although cost should not be the only factor it’s without a doubt an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and painlessly scaled up when your business develops. Be sure that you don’t pick plans that include additional features that you won’t find useful and always try to contact with the vendor directly because big companies can frequently benefit from discounts. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and offers a reliable overview of what it’s like to work with Acquire and KnowledgeOwl.
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