Compare inContact vs. Zuora

Selecting the best Communications Software for your company is difficult with too much functions, choices, and terms to check. But, using our review directory will make it possible for you to streamline the selection process by displaying all key services in a single location. As an illustration, you can contrast Zuora and inContact for their tools and overall scores, in this case, 7.2 and 8.2, respectively. Likewise, you can check which product has higher general user satisfaction rating: 99% (Zuora) and 91% (inContact) to determine which product is the better choice for your organization. Don’t simply choose the solution with the cheapest price, but the solution that has the most cost-effective value. Currently, the top services in our Communications Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Product

inContact

VS

Zuora

VS

inContact screenshot Zuora screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

91% ?

Client Satisfaction

99% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

InContact offers innovative call center technology and capabilities of providing contact center service
Zuora changes how subscription businesses manage and sell to their customers and lets them bring new products to market in less time, with less hassle.
Quick Links
Contact Phone

Contact Phone

1.866.965.7227 +1 (800) 425-1281
Available Devices

Available Devices

iPhone/iPad
Web-based
Windows
Mac
Features

Features

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software

Zuora FEATURES

  • Plan-based pricing catalog
  • AR management
  • Automated notifications
  • Time based discounts
  • Hierarchical enterprise billing
  • Revenue Recognition Reports
  • AR aging balances
  • Account period management
  • Key subscription metrics
  • Taxation
  • Canned as well as ad-hoc reporting
  • Quoting and subscription management in CRM
  • Subscription insights and analytics in CRM
  • Automated invoice generation and presentation
  • Electronic payment automation
  • Account close tools
  • One time, recurring and usage pricing
  • Billing in advance and arrears
  • Subscription lifecycle management
  • Pre-built gateway integration
Available Integrations

Available Integrations

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly
  • FinancialForce
  • Intacct
  • NetSuite
  • Salesforce.com
  • Workday
  • Salesforce Sales Cloud
  • QuickBooks Online
Languages

Languages

English English
Popular Clients

Popular Clients

Activision, Frontline Call Center, Schumacher Group Ustream, Qualcomm, PBWorks, TripAdvisor, IBM, Dell, DocuSign, ZenDesk
Pricing Page

Pricing Page

Learn more about inContact pricing Learn more about Zuora pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Company Email

Company Email

support@zuora.com
Company's Address

Company's Address

7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
1051 E Hillsdale Blvd., Suite 600, Foster City, CA 94404
Pricing Plans

Pricing Plans

Get in touch with iContact directly to discuss pricing details.

Zuora offers a free trial, where you will be given your own application environment along with a tutorial guide on how to set up a subscription business. With your free trial account, you can customize product and rate plans, create subscriptions and customers in seconds, and amend consumer subscriptions, among others.

Zuora does not make its pricing available to the public. However it has a plan-based product catalog, giving customers pricing flexibility and suited to the needs of the customer.

Under the tool’s plan-based product catalog, businesses can define one-time or recurring billing periods: Usage based pricing models are also available. For more Zuora price details, contact the vendor.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as useful features and customer support level are pricing options made available by Zuora and inContact. While cost should not be a deciding element it’s without a doubt an important thing to think about. You should look for a flexible pricing plan that can be matched with your business size and effortlessly scaled up when your company grows. You should be certain you don’t opt for pricing plans that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and gives you a reliable overview of what it feels like to work with Zuora and inContact.