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Compare Zendesk Chat vs Yesware

What is better Zopim or Yesware? You have such a wide range of Communications Software solutions in today’s market that choosing the right product may be confusing. On our comparison page, you can easily evaluate the tool, pricing conditions, available plans, and more details of Zopim and Yesware. It’s also possible to evaluate their score (8.7 for Zopim vs.

8.4 for Yesware) and user satisfaction level (100% for Zopim vs. 99% for Yesware). The scores and ratings provide you with an overall idea how both of these software products perform. Additionally, check if the solution can integrate with the company’s current business apps to promote greater productivity.

In case you you have to quickly find the top Customer Support Software according to our review team we suggest you take a look at these solutions: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $11.20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Appearance customization
  • Chat client (that customers use)
  • Chat agent console / use of instant messengers (IM)
  • Proactive chats & Triggers
  • Offline mode
  • Shortcuts / canned messages
  • Create chat protocols
  • Tracking & live analytics
  • Internationalization

Pricing Info

Zendesk Chat offers three enterprise pricing bundles plus a free version for individual users and freelancers. There are no hidden fees within their simple pricing scheme, and an examination 14-days trial isalso available for free.

Here are the details:

Lite – Free

  • 1 Agent

Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)

  • Unlimited Agents
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization

Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)

  • Unlimited Triggers
  • Unlimited Departments
  • Rest API
  • Operating Hours
  • Chat Reports

Premium – $44/agent/month (yearly) or $55/agent/month (monthly)

  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • High Load Dashboard
  • 24/7 support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips

Integrations

Zendesk Chat supports integration with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce
  • Highrise
  • Magento
  • Shopify
  • Tictail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Company Email

support@zopim.com

Contact No.

Company's Address

Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Tools & Tracking
  • Unlimited Email Tracking
  • Personal Templates
  • Personal Reports
  • Send Later
  • Reminders
  • Attachment Tracking
  • Copy to Most CRMs
  • Presentation Tracking
  • Mail Merge
  • Click to Call
  • Team Reports
  • Team Templates
  • Manage Multiple Teams
  • Role-based Permissions
  • Centralized Team Billing
  • Salesforce Integration
  • Trusted IP Ranges
  • Standard Email Support
  • Priority Phone & Email Support

Pricing Info

Yesware is available in 3 SMB and enterprise pricing packages. It also has a 28-day free trial that lets you use email tracking, email templates, data and insights, time-saving tools, and Salesforce sync for Gmail or Outlook. Once the trial is over, you may choose among the following plans:

Pro – $12/user/month (billed annually), or $15/user monthly

  • Unlimited Email Tracking
  • Attachment Tracking
  • Book A Time via Gmail
  • Copy to Most CRMs
  • Find A Time via Outlook
  • Personal Templates
  • Personal Reports
  • Presentation Tracking & Analytics
  • Reminders via Gmail
  • Send Later via Gmail
  • Email Support

Premium – $25/user/month (billed annually), or $35/user monthly

  • All Pro features
  • Advanced Mail Merge (multi-stage)
  • Basic Mail Merge (one stage)
  • Basic Team Reporting
  • Centralized Team Billing
  • Create a Team
  • Manage Multiple Teams
  • Team Templates & Sharing
  • Role-based Permissions
  • Email Support

Enterprise – $55/user/month (billed annually)

  • All Premium features
  • Salesforce Auto Email Sync
  • Salesforce Auto Reply Sync
  • Salesforce Calendar Sync
  • Salesforce Reports & Dashboards
  • Salesforce Sidebar
  • Salesforce Single Sign-on Support
  • Trusted IP Ranges
  • Via Gmail:
    • Bidirectional Salesforce Sync
    • Campaign Performance Report
    • Campaign Templates
    • Multi-Channel Sales Campaigns
    • Prospect Status Report
    • Smart To-Do List In Your Inbox
  • Phone & Email Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

  • Salesforce CRM
  • Capsule
  • SugarCRM
  • Netsuite
  • Base
  • Insightly
  • Batchbook CRM
  • Nutshell
  • Highrise
  • Pipedrive
  • Relenta

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Yesware is an all-in-one sales toolkit. Connect with prospects, track customer engagement, and close more deals, right from your inbox.

Company Email

sales@yesware.com

Contact No.

Company's Address

Yesware Boston
75 Kneeland St, Floor 15
Boston, MA 02111

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

No Communications Software will be able to cater to all the requirements of a specific team. While main functionalities of Zopim and Yesware are obviously a priority you should also thoroughly analyze the integrations offered by every service. Quote frequently you will already be working with other types of SaaS software in your company and it’s always better to opt for services that integrate well with each other. With that approach you can be certain of a smooth transfer of information between your teams and software used, which can really reduce time spent on migrating between one service and the other.

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