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Compare Zendesk Chat vs WhosOn

What is better Zendesk Chat or WhosOn? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For instance, on this page you can examine the overall performance of Zendesk Chat (8.5) and compare it with the overall performance of WhosOn (8.2). You can also match their overall user satisfaction rating: Zendesk Chat (100%) vs. WhosOn (90%).

Similarly, you can read their capabilities in detail to determine which product can better tackle your company’s needs. Generally, any business solution has to let you to comfortably view the big picture, all the while allowing you easy access to the details.

We are aware that not all people have the time to examine a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $11.20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Appearance customization
  • Chat client (that customers use)
  • Chat agent console / use of instant messengers (IM)
  • Proactive chats & Triggers
  • Offline mode
  • Shortcuts / canned messages
  • Create chat protocols
  • Tracking & live analytics
  • Internationalization

Pricing Info

Zendesk Chat offers three enterprise pricing bundles plus a free version for individual users and freelancers. There are no hidden fees within their simple pricing scheme, and an examination 14-days trial isalso available for free.

Here are the details:

Lite – Free

  • 1 Agent

Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)

  • Unlimited Agents
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization

Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)

  • Unlimited Triggers
  • Unlimited Departments
  • Rest API
  • Operating Hours
  • Chat Reports

Premium – $44/agent/month (yearly) or $55/agent/month (monthly)

  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • High Load Dashboard
  • 24/7 support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips

Integrations

Zendesk Chat supports integration with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce
  • Highrise
  • Magento
  • Shopify
  • Tictail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Company Email

support@zopim.com

Contact No.

Company's Address

Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Intelligent Targeting
  • Site Monitoring
  • Page Tracking
  • Lead Generation
  • Agent Views
  • Manager Views
  • Canned Responses
  • Campaign Management
  • Rule Based and Manual Dynamic Chat Invites
  • Location and GEOIP

Pricing Info

WhosOn pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aviva, AON, Cisco, Virgin Holidays, Ford, NASA

Integrations

WhosOn integrates with the following systems and applications:

  • Microsoft Dynamics
  • SugarCRM
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

This platform revolutionizes omni-channel communication and enhanced customer service to engage customers in a more personalized manner.

Company Email

sales@whoson.com

Contact No.

Company's Address

Parker Software Limited,
Victoria Business Park,
Prospect Way,
Stoke on Trent. ST8 7PL
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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Every time you compare different Customer Support Software apps you shouldn’t just explore their list of features and available pricing plans. Pay attention to the fact that the software should be matching your requirements and business so the more flexible their offer the better. Find our which systems are supported by Zendesk Chat and WhosOn and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, as this might be a key element for many companies.

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