Compare SmartAction vs. Zoho Wiki

There are many Customer Support Software products out there these days. The simplest way to find out which product fits your needs best is to check them side by side. For example, here you can assess Zoho Wiki and SmartAction for their overall score (8.3 vs. 7.0, respectively) or their user satisfaction rating (100% vs. 98%, respectively). Additionally, you can check their individual modules and pricing stipulations as well as other useful facts below. When matching products make sure you analyze their corresponding advantages and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to evaluate secondary features including security, backup, usability, and helpdesk support. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered out there, but among them these three deserved our special attention: Freshdesk, LiveAgent, Samanage.
Product

SmartAction

VS

Zoho Wiki

VS

SmartAction screenshot Zoho Wiki screenshot
Pricing Page

Our Score

Our Score

7.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?

Cost

Cost

by quote

free

Pricing Type

Pricing Type

Quote-based Free | Monthly payment
Complete Review

Complete Review

Product Info

Product Info

SmartAction provides AI-powered customer self-service for the call center. It automates complex processes you never thought possible.
Web-hosted wiki platform that provides business owners a ready-made platform for sharing, collaboration, and content management.
Easy Links
Available Features

Available Features

SmartAction FEATURES

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

Zoho Wiki FEATURES

  • Sharing and Collaboration
  • User Administration
  • Branding
  • Notifications
  • Rich User Experience
  • Content Organization
Client Types

Client Types

Large Enterprises | Medium Business Small Business
Available Support

Available Support

Phone
Ticket
Phone
Ticket Training
Available Plans

Available Plans

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Free

  • 3 Users
  • 1 Wiki
  • 3 Workspaces
  • 500MB Storage Space
  • Unlimited Pages and Revision
  • SSL Support
  • ZIP Backup
  • RSS and Atom feed
  • Access Controls
  • Customizable CSS

Business – $3/user/month

  • All Free Features
  • $5/Wikis/month
  • Unlimited Workspaces
  • 1GB/User
  • Custom Domain
Company's Address

Company's Address

300 North Continental Blvd Suite 350,
El Segundo, CA 90245
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA
Pricing Page

Pricing Page

Learn more about SmartAction pricing Learn more about Zoho Wiki pricing
Languages Supported

Languages Supported

USA, UK, Canada, International USA, International
Supported Integrations

Supported Integrations

No information available.

Zoho Wiki integrates with the whole Zoho Business Suite.

Contact Email

Contact Email

info@smartaction.ai sales@zohocorp.com
Contact No.

Contact No.

+1-310-776-9200 +1 877 834 4428
Prominent Clients

Prominent Clients

Hyundai, Pizza Hut, Office Depot
OS Supported

OS Supported

Mac
Windows
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to solve all the requirements of a business. Even though key features of Zoho Wiki and SmartAction are obviously a priority you should also thoroughly analyze the integrations offered by each software. In many cases your team will already be working with various kinds of SaaS software in your company and it’s always more beneficial to select software that integrate well with one another. That way you will be able to guarantee a reliable transfer of data between your teams and services, which can really reduce time wasted on migrating between one solution and the next.