Compare SmartAction vs. Zoho Wiki

If you’re having a hard time choosing the right Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and discover which solution offers more advantages. For example, here you can assess Zoho Wiki (overall score: 8.3; user rating: 100%) vs. SmartAction (overall score: 7.0; user rating: 98%) for their overall performance. It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to evaluate their features will significantly boost the odds of getting the best product for your company. Pay attention to other aspects of the software for example ease-of-use, adaptability, scalability, and pricing options. If you have to quickly decide on the optimal Customer Support Software according to our experts we advise you examine the following solutions: Zendesk, Freshdesk, Samanage.
Compare

SmartAction

VS

Zoho Wiki

VS

SmartAction screenshot Zoho Wiki screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

100% ?

Pricing

Pricing

by quote

free

Price Scheme

Price Scheme

Quote-based Free | Monthly payment
Complete Review

Complete Review

Product Info

Product Info

SmartAction provides AI-powered customer self-service for the call center. It automates complex processes you never thought possible.
Web-hosted wiki platform that provides business owners a ready-made platform for sharing, collaboration, and content management.
Useful Links
Supported Integrations

Supported Integrations

No information available.

Zoho Wiki integrates with the whole Zoho Business Suite.

Prominent Clients

Prominent Clients

Hyundai, Pizza Hut, Office Depot
Vendor Email

Vendor Email

info@smartaction.ai sales@zohocorp.com
Pricing Page

Pricing Page

Learn more about SmartAction pricing Learn more about Zoho Wiki pricing
Support Types

Support Types

Phone
Ticket
Phone
Ticket Training
Phone No.

Phone No.

+1-310-776-9200 +1 877 834 4428
Available Plans

Available Plans

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Free

  • 3 Users
  • 50MB storage
  • Unlimited Pages and Revisions
  • SSL Support
  • ZIP Backup
  • RSS and Atom feed
  • Access Controls
  • Customizable CSS

Business – $3/user/month (billed monthly) or $2.7/user/month (billed annually) plus tax, as applicable

  • All Free Features
  • Unlimited Workspaces
  • $54 /Additional Wiki
  • 1GB storage/ User
  • Unlimited Pages and Revisions
  • SSL Support
  • ZIP Backup
  • RSS and Atom feed
  • Access Controls
  • Customizable CSS
  • Custom Domain
  • Public Sharing
Available Features

Available Features

SmartAction FEATURES

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

Zoho Wiki FEATURES

  • Sharing and Collaboration
  • User Administration
  • Branding
  • Notifications
  • Rich User Experience
  • Content Organization
OS Supported

OS Supported

Mac
Windows
Mac
Web-based
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business
Languages

Languages

English English
Vendor's Address

Vendor's Address

300 North Continental Blvd Suite 350,
El Segundo, CA 90245
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a broad range of features and scalable pricing from a well-known Customer Support Software. Almost as significant as main features is a quality customer support. You want to ensure that in a situation where you have any questions about Zoho Wiki or SmartAction, or you struggle with some problems, or perhaps you’ll need to ask for a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to benefit from personal training or at least an FAQ you can use.